Are you a passionate MSK professional with proven leadership experience, ready to shape the future of clinical excellence within a growing healthcare organisation?
At PAM Group, we are looking for a driven and dynamic Clinical Operations Manager to lead and inspire our MSK clinical leadership team. This is a unique opportunity to influence clinical standards, support a nationwide network of MSK clinicians, PhIL clinicians, and DSE assessors, and play a key role in delivering high-quality, efficient, and forward-thinking services.
You’ll combine strategic leadership with hands-on clinical expertise—making a meaningful impact on both our people and the clients we support.
Location: Scotland/Glasgow & Hybrid working (T&Cs apply days will be confirmed)
Full Time: Monday - Friday, x40 hours per week (30 min unpaid lunch)
The Role
This is a varied and rewarding position, with approximately 60% clinical delivery (home and clinic-based) and 40% dedicated to leadership and management responsibilities, including audits, clinical supervision, team management, and training.
Key Responsibilities
Leadership & Team Development
Lead, mentor, and develop MSK Clinical Leadership colleagues through coaching, training, and auditing
Manage direct reports, including annual leave, absence, appraisals (HPP), and performance management
Drive a culture of continuous improvement, talent development, and positive change across the clinical workforce
Clinical Governance & Quality
Ensure safe, effective working practices aligned with clinical standards, policies, and procedures
Oversee clinical audits, service quality, and compliance
Identify and address inaccuracies in service documentation
Collaboration & Influence
Work collaboratively with peers to ensure consistent leadership across the MSK function
Support clinician engagement, retention, and professional development
Contribute to internal escalations and operational improvements
Client & Service Development
Provide clinical expertise in client meetings and support new contract implementations
Contribute to service innovation and continuous improvement initiatives
Promote PAM’s MSK services through articles, podcasts, and presentations
Operational & Clinical Delivery
Maintain an optional clinical caseload, including complex case management
Support triage queries and service utilisation checks
Ensure timely closure of appointments and accurate maintenance of service profiles
Skills, Experience & Qualifications
- HCPC registration
- Minimum 3 years’ UK-based MSK experience
- Strong interest and experience in MSK pathology
- Proven post-qualification clinical experience, with leadership experience in an Occupational Health setting
- Management experience (essential)
- Occupational Health experience (desirable)
- Strong interest in musculoskeletal physiotherapy and occupational health
- Full UK driving licence and access to a vehicle (essential)
- Confident using IT systems and digital platforms
- Excellent communication, engagement, and problem-solving skills
- Right to work in the UK (please note: we are unable to offer sponsorship for this role)
Why Join PAM?
Be part of a growing, well‑established organisation with national reach
Gain specialist experience in Occupational Health MSK physiotherapy
Access structured training, mentoring and development opportunities
Enjoy a varied role with autonomy, support and long‑term career progression
Our Values
At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:
Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.
Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.
Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.
Employee Benefits
- We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
- 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
- Life insurance scheme valued at 4x your annual salary
- Income protection
- Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
- Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
- Long service rewards
- Flexible Working Hours
- Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
- Support with training and development
- Group Income Protection
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.
#IDOH
Job Types: Full-time, Permanent
Pay: £39,000.00-£43,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
Experience:
- Management: 3 years (required)
- Occupational health: 1 year (required)
- MSK: 3 years (required)
Licence/Certification:
- Driving Licence (required)
- HCPC (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Glasgow
