Just imagine inspiring the builders of tomorrow.
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
We’re looking for a passionate, customer-focused Operations Manager to champion and drive the guest experience throughout every stage of the journey.
Step into a world of creativity, where imagination runs wild and LEGO® bricks build endless adventures! At LEGOLAND Discovery Centre Birmingham, you’ll lead the way in delivering a truly world-class visitor experience inside what can only be described as a giant box of LEGO.
What You’ll Do:
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Lead and inspire the Guest Experience Team, ensuring every visitor is immersed in the playful world of LEGO.
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Oversee all front-line activities, from rides and attractions such as Kingdom Quest and the 4D cinema, to education workshops, VIP experiences and costume characters.
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Spend time walking the guest journey, monitoring feedback, reviews and customer insight to identify improvements.
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Create and execute both annual and tactical guest experience plans, driving KPIs and challenging teams to continuously improve.
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Champion health & safety across the attraction, maintaining robust risk assessments, SOPs and training frameworks.
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Lead on duty and crisis management procedures, taking your share of rostered responsibilities.
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Recruit, train and develop your immediate team through coaching, performance reviews and ongoing development opportunities.
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Work closely with other departmental leads to ensure a seamless, joined-up guest experience throughout the attraction.
This is a full-time permanent role, working any 5 days out of 7, including weekends and bank holidays as required.
Legoland Discovery CentreLEGOLAND® Discovery Centre Berlin
LEGOLAND® Discovery Centre Berlin1.21K subscribers
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
