Administrator
We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery.
Key Responsibilities
· Build and maintain strong relationships with an established portfolio of business clients.
· Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally.
· Support Goods In processes and resolve product-related queries.
· Process customer orders from start to finish ensuring accuracy at all times
· Monitor delivery schedules and liaise with suppliers to update
· Coordinate returns and credits with accuracy.
· Assist with export compliance documentation alongside the Export Administrator.
· Manage quarantine stock.
· Act as first point of contact for all queries relating to open orders
· Expedite shipments to maintain operational flow.
About You
You are someone who brings energy, accuracy, and excellent interpersonal skills. You will thrive in this role if you are:
· An effective communicator confident working with a variety of stakeholders.
· A collaborative team player.
· Detail‑focused and committed to getting things right first time.
· Highly organised with strong time‑management abilities.
· Proficient in Excel and Word.
· Comfortable working with numbers and producing clear written communication.
What We Offer
· Competitive £33,000 salary
· Company pension
· 22 days’ holiday plus Christmas shutdown
If this opportunity aligns with your skills and aspirations, we would be pleased to hear from you.
Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within 7 days, please consider your application unsuccessful. We kindly request that applicants do not call the office for updates. We will retain your CV for future suitable opportunities.
Pay: £33,000.00 per year
Work Location: In person
