About Us: Ascend is a specialist in both city and suburban living, recognised for consistently delivering beyond customer expectations. We provide a comprehensive service across every aspect of the residential property market and are proud to be the UK’s leading manager of Single-Family Build to Rent homes, with award-winning property management at the core of what we do. Our commitment to exceptional client service is underpinned by strong operational standards and a professional, collaborative culture.
We are now offering an exciting opportunity for an experienced Property Manager to join our dynamic team. Based at our head office in Sale, you will play a pivotal role in supporting the company’s ongoing growth and success.
Working Pattern: Core working hours are Monday to Friday, 8:45am to 5:30pm, with an early finish at 4:00pm on Fridays.
The Ideal Candidate: We are looking for a proactive individual with experience in a similar role, ideally within the private rental or hospitality sector. You will work collaboratively with your team to ensure all Property Management tasks are completed promptly, efficiently, and to the highest standard. Exceptional customer service is at the heart of everything we do, so we're seeking someone who is committed, personable, and always willing to go the extra mile.
While previous property experience is advantageous, we are open to candidates from other sectors if they can demonstrate strong customer service expertise and a passion for delivering outstanding support.
Key Responsibilities
- Managing a dedicated portfolio of residential properties
- Acting as the main point of contact for tenants and clients
- Handling tenant queries and resolving issues swiftly and professionally
- Coordinating maintenance works, liaising with contractors and suppliers, and ensuring works are completed to a high standard and within budget
- Overseeing tenancy agreements and documentation
- Managing tenancy deposits, including disputes and returns
- Maintaining accurate records using our in-house property management systems
- Scheduling property inspections and routine maintenance
- Collaborating with internal departments to ensure seamless service delivery
Skills & Experience
- At Ascend, we are committed to the ongoing development of our team. We provide regular training and development opportunities to help you grow and succeed in your role.
Essential:
- Strong customer service skills with a professional and positive approach
- Excellent communication and organisational abilities
- A can-do attitude and willingness to take ownership
- IT literate with good working knowledge of standard software systems
- High levels of integrity, reliability, and accountability
Desirable:
- Previous experience in property management or a related role
- Familiarity with property legislation and best practice
The Benefits
- Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
- Start your weekend early with a 4PM finish on a Friday.
- Paid time off for medical screenings.
- Enhanced company sick pay policy with length of service.
- Reduced Christmas operating hours.
- Contributory Pension Scheme for long-term financial security.
- Recognition programmes to acknowledge employees who display our Values & Behaviours.
- Enhanced Maternity/Adoption/Paternity Pay with length of service.
Pay: Up to £28,000.00 per year
Benefits:
- Additional leave
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
