Team Manager, Professional Services
About the Role
We are looking for a Team Manager, Professional Services to join our Delivery organisation. This is a critical leadership role responsible for leading a high-performing team delivering implementation, consulting, and customer-facing solutions.
You will play a key role in ensuring customers successfully adopt and realise value from our products through high-quality project delivery and strong collaboration across internal and external stakeholders.
This is an exciting opportunity for a commercially aware delivery leader with strong consulting capability and a passion for driving customer outcomes.
What You’ll Be Doing
Lead, coach, and develop a team of Professional Services consultants, project managers, and delivery specialists
Oversee the successful delivery of customer projects, including technical implementations, customisation, and consulting engagements
Partner with senior stakeholders, including C-suite customer leaders , to understand business goals and define success outcomes
Manage complex and time-sensitive programmes, ensuring risks, timelines, and dependencies are effectively controlled
Drive continuous improvement in delivery processes, frameworks, and operational standards
Collaborate cross-functionally with Customer Success, Sales, Product, Engineering and Support teams to support adoption and long-term customer value
Contribute to scoping, proposals, statements of work, and delivery estimates with strong commercial awareness
Monitor delivery performance, team utilisation, and customer satisfaction, using data to drive decisions
Act as an escalation point for customer issues, resolving challenges with professionalism and urgency
Support team development through performance management, coaching, and career growth
Want to explore the full scope of the role? Click here to view the complete Job Description.
What We’re Looking For
Essential Skills & Experience
Experience leading or mentoring customer-facing delivery or Professional Services teams
Strong background in project delivery, implementation, or consulting environments
Ability to manage complex projects with clear governance, risk management, and stakeholder engagement
Experience working with senior executive level stakeholders, including especially at enterprise customers
Strong communication and influencing skills with an ability to translate customer needs into practical solutions
Commercial awareness, including exposure to scoping, proposals, resourcing, or statements of work
Experience using data and insights to monitor performance and drive improvements
Strong digital literacy, including understanding of technical architecture, data schemas at APIs.
Desirable
Experience in SaaS, technology, digital, or education environments
Exposure to consulting methodologies or structured problem-solving approaches
Experience driving process improvement and operational efficiency initiatives
Location & Work Setup
This is a full-time role operating on a hybrid working model (<25% travel to London office or client site when required).
Your Rewards & Benefits
We know you’ll do great work, so we give a lot back with some of the best benefits in the business.
Our benefits are designed to support you at every stage—professionally and personally—including flexible working, wellbeing support, and opportunities for career growth. We recognise that one size doesn’t fit all, so our programmes are tailored to meet the different needs of our diverse colleagues and their families.
Please see our attractive UK benefits here: Home - Pearson Benefits
Ready to make an impact?
Apply now and play a key role in driving delivery excellence, customer success, and long-term value through Professional Services at Pearson.
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Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job: Customer Success
Job Family: GO_TO_MARKET
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 24185
