The Divisional Operations Manager for Urgent & Emergency Care (UEC) is a key operational leader responsible for ensuring the delivery of safe, high‑quality and efficient services across Emergency Department, Same Day Emergency Care (SDEC), Urgent Treatment Centres (UTC), and ambulance interface pathways. Working closely with Clinical and Service Leads, you will provide day‑to‑day operational oversight, drive performance improvement, strengthen patient flow, and support the delivery of national UEC priorities.
You will lead service transformation, support strategic planning, manage non‑clinical teams, and ensure robust governance across all UEC areas. The role is central to maintaining operational resilience, improving patient experience, and ensuring services meet quality, performance and financial standards.
The post includes participation in the Trust’s senior manager on‑call rota, supported by a 2% salary supplement.
Provide operational leadership across UEC services, ensuring safe, timely and effective patient care.
Lead delivery of key UEC performance standards, including 4‑hour flow, ambulance handovers, SDEC utilisation and 12‑hour breach prevention.
Oversee daily operational management, escalation processes and site‑wide flow coordination.
Support strategic development, service redesign and business case preparation to modernise UEC pathways.
Manage non‑clinical staff, ensuring strong workforce performance, compliance with training and effective leadership across teams.
Lead financial oversight across UEC areas, including budget setting, monitoring and cost improvement delivery.
Strengthen clinical governance through audit, risk management, incident response, complaints handling and continuous improvement.
Work collaboratively with clinical leaders, divisional colleagues, and system partners to deliver Trust and ICB UEC priorities.
Represent UEC at Trust‑wide operational groups and deputise for the Divisional General Manager and Divisional Operations Director when required.
Participate in the senior manager on‑call rota, including major incident response coordination (2% supplement payable).
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Please refer to the attached Job Description for full details of the role and responsibilities.
In summary, the postholder will provide team leadership, coordinate recruitment activity, oversee quality assurance and compliance, support service improvement, and contribute to delivery of an efficient, inclusive and high quality recruitment service.
