Employment Advisor will support service users with a range of barriers to employment to gain or return to employment. The role will involve working directly with Jobcentre Plus, Local Authority, employers, trade unions and employment agencies to secure employment opportunities and keep people in employment.
Main activities:
· To recruit and manage a caseload of people who have barriers to employment and who wish to gain or return to employment on to our programmes.
· The EA work will be led by, and focused on, the aspirations of the service user - considering their strengths, difficulties and employment assets in order to offer the most effective support.
· Conduct an assessment, discussing the person’s job goals and any concerns regarding their capacity for work. It is important at this point to establish a job goal (they may wish to change roles or find a job) This includes updating/creating a CV.
· Match job tasks and the individual’s ability to do the job and any work solutions that may be required to develop the match.
· Refer the person to other support if they have particularly complex barriers.
· To provide counselling to clients with mild to moderate mental health problems to improve mental health
· Offer the person support agreeing an action plan with the person detailing the steps to be taken to either get back into or retain employment and the appropriate support route. The action plan completed should be relevant to the programme and should also be SMART (specific, measurable, achievable, realistic, time bound).
· The EA will develop in-depth knowledge of the local labour market, local support and new initiatives, taking into account the needs of the client to broker effective interventions. Including specialist schemes to help with retaining or finding employment.
· Where appropriate provide help to find the right job and provide advice and support on training and also how to prepare for employer interviews.
· Work closely with local agencies to identify appropriate job vacancies
· Advocate on behalf of the person with prospective employers if necessary, aiming to identify work solutions that will overcome or minimise difficulties within the workplace. In particular it is important to establish any return to work issues, potential behaviour in the work place, possible work solutions. Employer awareness of the implications under the Equality Act 2010 to make reasonable adjustments, health conditions and employment reactions. Interactions with supervisors and colleagues. Development needs and in work support.
· If appropriate signpost the person to other agencies who will be able to provide advice on other benefits/support the person may be entitled too.
· Provide continued personalised support after an individual has returned to work or secured employment to help them to sustain employment.
· To complete all necessary paperwork including questionnaires, reports and minutes for each interaction.
· Collect & report data to support service performance and evaluation
· To maintain company databases to reflect activities and outcomes of caseload
· To report any progress, change or adverse event promptly to line manager.
Person Specification
- Strong written and oral communication skills
- Experience with office management tools (MS Office software, in particular)
- Excellent organisational and time-management skills
- Proven experience in delivering excellent customer service
- Strong will and determination to help
- Knowledge of office policies and procedures
- Problem-solving attitude with an eye for detail
- Positive attitude and willingness to learn
Job Types: Part-time, Fixed term contract, Temp to perm
Pay: £12.21-£14.00 per hour
Work Location: In person
