Location: Woodside Square, London
Hours: 36 hours per week
Salary: £41,000 per annum
Woodside Square is a unique mixed-tenure development in Muswell Hill, comprising older persons shared ownership, affordable rented homes, shared ownership properties, leasehold homes and freehold houses, alongside a thriving on-site business facility.
As Facilities Manager, you will play a key role in ensuring the development remains safe, compliant and exceptionally well maintained, while delivering an excellent experience for residents, visitors and commercial users.
Working closely with the Area Manager, you will oversee the day-to-day operation of the development, lead the on-site team and build strong relationships with residents, contractors and stakeholders. You will also support the growth of the business facility, helping to maximise occupancy and income opportunities.
You will be responsible for:
- Managing the day-to-day operation of the development, ensuring communal areas, grounds and facilities are maintained to a high standard.
- Leading, supporting and developing the on-site team to deliver excellent customer service.
- Ensuring health and safety checks, risk assessments and statutory compliance activities are completed in line with legislation and organisational requirements.
- Managing contractors and service providers to ensure services are delivered safely, effectively and provide value for money.
- Supporting budget management, monitoring expenditure and contributing to service charge and financial processes.
- Building positive relationships with residents across a range of tenures, responding to enquiries, complaints and service requests in a timely and professional manner.
- Taking operational responsibility for the business facility, identifying opportunities to increase occupancy, promote services and grow commercial income.
- Working collaboratively with colleagues, partners and community organisations to enhance resident experience.
About you
- You will be an organised, proactive and commercially aware individual who takes pride in delivering high-quality services. You will have:
- Experience in facilities, estate or building management.
- Experience managing contractors, budgets and service delivery.
- Previous people management experience, including supporting and developing team members.
- A good understanding of health and safety and statutory compliance requirements.
- Excellent communication and stakeholder management skills, with the ability to build positive relationships with residents, colleagues and external partners.
- Strong organisational skills and the ability to manage competing priorities.
- Experience within mixed-tenure housing, residential developments or commercial facilities would be advantageous.
- Able to complete an enhanced DBS check
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Free Blue Light Card
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
