Grantham
Ref: VA3926
#TEC1
Benefits
- Competitive salary plus performance related bonus
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29 days holiday including public holidays plus additional days with service
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Pension contributions
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Referral bonus scheme
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Enhanced parental leave
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Enhanced sick pay
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Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
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Talk to us about flexible working
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VIP Awards colleague recognition scheme
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Cycle to work scheme
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Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
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Steer Academy provides accredited ongoing training paid for by the business
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Opportunities for career progression
Are you passionate about delivering outstanding customer service? Looking for a Customer Service Advisor job in Grantham with a growing and successful business?
At Steer Automotive Group, we are committed to excellence in everything we do. As one of the UK's leading accident repair groups, we combine industry-leading expertise, innovative repair technology, and exceptional customer care to deliver outstanding experiences for our customers.
We are currently seeking a friendly, professional, and highly organised Customer Service Advisor to join our busy repair centre in Grantham. This is an excellent opportunity for someone with experience in customer service, administration, reception, or customer support who enjoys working in a fast-paced environment and helping customers throughout their journey.
As a Customer Service Advisor, you will be the first point of contact for customers, providing support and guidance from initial enquiry through to vehicle collection.
You will work closely with technicians, insurers, suppliers, and operational teams to ensure customers receive regular updates and an exceptional level of service throughout the repair process.
Welcome customers professionally both in person and over the phone
Manage customer enquiries and provide outstanding customer service
Coordinate repair bookings and vehicle handovers
Keep customers informed throughout the repair journey
Liaise with technicians, insurers, suppliers, and colleagues to ensure smooth communication
Resolve customer queries efficiently and professionally
Maintain accurate records and update internal systems
Support the day-to-day administration of the repair centre
Ensure a positive customer experience at every stage of the process
To be successful in this role, you will have:
Previous experience in a Customer Service Advisor, Customer Support, Receptionist, Administrator, or Customer Care role
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
The ability to manage multiple tasks in a busy environment
Good IT skills and confidence using computer systems
A positive, professional, and customer-focused approach
Automotive industry experience is beneficial but not essential
Steer Automotive Group is one of the UK's fastest-growing accident repair businesses, trusted by leading insurers, manufacturers, and customers nationwide.
We invest in our people and provide genuine opportunities for career development within a supportive and collaborative environment.
Competitive salary and performance-related bonus opportunities
Ongoing training and professional development
Career progression opportunities within a growing national business
Supportive team culture and collaborative working environment
Modern facilities and industry-leading processes
The opportunity to work for a company built on excellence, innovation, and integrity
If you're looking for a Customer Service Advisor job in Grantham and want to join a business that values customer care, teamwork, and professional development, we'd love to hear from you.
Apply now and start your career with Steer Automotive Group.
