Job Title: Sales Administrator
Location: Swansea South Wales
Company: FRF Group Toyota
Reporting to: Group Finance Director
Hours: Full time
Introduction
We are seeking a driven and experienced Sales Administrator to join our high-performing sales Team at FRF Toyota Swansea. FRF Group is a family owned and run business priding itself with excellent customer service. Where meeting Customer Expectations is our Business. Exceeding them is our Goal.
Job Summary:
Play a key role in ensuring a seamless sales process, providing excellent customer service, and supporting the overall efficiency of the dealership’s sales operations. Strong communication skills and attention to detail.
Key Responsibilities:
- Co-ordinates order and delivery activity
- Liaises with the Sales team and processes vehicle orders in line with sales order, demonstrators or showroom stock requirements
- Liaises with Sales team and completes sales invoicing, ensuring all costs are included
- Completes all pre-delivery related administration (e.g. vehicle registration, insurance, road tax)
- Provides general support to the Sales team and Sales Specialist, keeping them informed of customer order status and any issues that may arise relating to their sales
- Enters vehicle job sheet details onto After Sales department system to ensure records regarding pre-delivery work hours requirements are accurate and up to date
- Works with After Sales team to ensure completion of service invoices
- Manages the stock management system, reporting any technical problems as necessary
- Keeps stock list records complete and up to date for new, used and fleet cars as appropriate
- Advises the Sales team on matters regarding stock activity so that they are always aware of the current stock status
- Liaises with Sales Managers and ensures correct authorisation of new stock ordering
- Provides appropriate data input for the centre financial reporting and customer database management purposes
- To have due regard for Health and Safety of colleagues & customers whilst undertaking your duties.
Required:
- Passion for delivering exceptional customer experiences
- Excellent customer service skills and a positive attitude to customer care.
- Good IT skills
- The ability to work to targets and deadlines
- Confidence to work alone without direct supervision.
- Resilient, self-motivated, and target driven
- Holds a full UK driving licence
- DBS check is required for this role
What We Offer:
- Comprehensive benefits package including pension
- Hours: 9.00am to 5.00pm Monday to Friday
- 25 days holidays plus B/H
- Car Benefit Scheme - subsidised lease vehicle from £69.00 per month
- Staff & Family discount
- Cycle to work scheme
Application Process:
Please submit you CV and covering letter to HR at [email protected]
- We are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their age, sex, disability, race, religion, sexual orientation, or any other protected characteristic.
Job Types: Full-time, Permanent
Pay: £13.03-£13.91 per hour
Benefits:
Experience:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: In person
