Job Overview
We are seeking a professional and welcoming Reception Staff member to join our team. The successful candidate will be the first point of contact for guests and visitors, providing exceptional customer service in a fast-paced environment. This role offers an excellent opportunity to utilise your hospitality skills and contribute to a positive guest experience. The position is paid and suitable for individuals who thrive on organisation, communication, and delivering outstanding service.
Responsibilities
- Greet guests and visitors warmly upon arrival, ensuring a friendly and professional first impression
- Manage guest check-in and check-out procedures efficiently and accurately
- Handle incoming phone calls with excellent phone etiquette, directing enquiries appropriately
- Provide information about services, facilities, and local attractions to guests and visitors
- Maintain the reception area in a neat, organised, and welcoming condition
- Assist with administrative tasks such as booking reservations, managing schedules, and data entry
- Support with multilingual communication to accommodate diverse guest backgrounds (nice-to-have)
- Address guest concerns or complaints courteously and escalate issues when necessary
Qualifications
- Previous experience in guest services is preferred but not essentia
- Strong communication skills, including bilingual abilities (nice-to-have)
- Excellent organisational skills with attention to detail
- Ability to work well under pressure in a busy environment
- Proficiency in using computer systems and basic office software
- Friendly demeanour with a professional appearance
- Knowledge of hospitality standards and customer service principles (desirable)
This role is ideal for motivated individuals passionate about hospitality and guest relations. We value team players who are committed to delivering memorable experiences for our guests.
Pay: £12.71-£14.00 per hour
Benefits:
Work Location: In person
