Contract Manager – Responsive Maintenance
Finsbury Park, London
WPS (Wates Property Services)
Permanent | Responsive Contract
About the Role
WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out of Finsbury Park. This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works.
You'll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations
Key Responsibilities
✅ Operate and lead the contract to meet performance, delivery, quality, and margin targets
✅ Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality
✅ Own the financial performance of the contract – turnover, margin & profitability
✅ Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team
✅ Ensure full compliance with Health & Safety, SHEQ, and contractual obligations
✅ Drive customer satisfaction and manage complaints swiftly and effectively
✅ Deliver KPI performance and produce clear weekly and monthly performance reports
✅ Build strong collaborative relationships with clients, commercial teams, and internal stakeholders
✅ Identify and support opportunities for contract growth and new business
✅ Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings
Financial & People Responsibility
Full responsibility for operating and capital budgets
Deliver the contract in line with (or better than) tender assumptions
Leadership of:
- Supervisors
- Multi‑Skilled Engineers
- Supply Chain Partners
- Schedulers / Planners
- Administrators
What We're Looking For
✅ Knowledge & Experience
- Strong understanding of housing maintenance & social housing
- Proven commercial and financial acumen
- Experience managing responsive maintenance contracts
- Knowledge of KPI management and SOR codes
- Experience mobilising and managing contracts
Qualifications
- HNC (or equivalent) in Construction or related discipline
- Minimum 3 years' experience leading a successful unit/contract
- SMSTS or IOSH qualification
Skills
- Strong leadership and people management capability
- Excellent communication (written & verbal)
- Commercial awareness and problem‑solving mindset
- Ability to manage multiple projects effectively
- Customer‑first approach with a passion for continuous improvement
- Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)
Behaviours
- Leads by example and inspires others
- Resilient, energetic and proactive
- Highly organised with excellent time management
- Assertive, confident and collaborative
Why Join WPS?
✨ Work for a respected, industry‑leading contractor
✨ Be trusted to run a flagship contract
✨ Develop your career within a supportive, high‑performing environment
✨ Make a real impact in social housing and local communities
Ready to step up and make your mark?
Apply today and become part of a business that values leadership, accountability, and excellence.
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
