TQS is currently seeking a highly skilled IT support Technician to join our team. This role is pivotal in delivering exceptional technical support and services to our clients across various industries.
Full Time – 8:00am to 4:30pm
Multiple schools based in Tower Hamlets, East London
Salary to be dependent on experience
Duties
· To provide efficient and effective technical support service to clients.
· Have a particularly good understanding of Microsoft Server, Microsoft Client, and Office 365.
· The ability to work under pressure.
· Provide first line technical support to staff.
· Provide technical response for any machine owned by the client.
· Be able to work systematically to trace faults, reflecting the hands-on nature of the work.
· To install, configure and test new ICT equipment and network system components including hardware, peripherals, and software according to manufacturer instructions and ensure that they operate to their maximum potential.
· Monitor system performances. Diagnose and resolve software, hardware, and network faults (including peripherals) and perform preventive and remedial maintenance repairs and upgrades as and when required.
· Ensure that the staff are made aware of any technical faults that may affect them or of any proposed planned maintenance and repairs to the system.
· Assisting in maintaining a help desk and fault reporting logging system and keeping the same up to date.
· Liaise with appropriate outside agencies and contractors as and when the need arises.
· Provide maintenance services on all printers, ensuring that each is kept fit for purpose and fully operational.
· Install new computer cabling as and when the need arises or replace cable ends in the event of a line failure.
Specific Skills
· Good knowledge of Microsoft Office, Windows 11, Server Operating Systems, Office 365
· Azure AD knowledge would be an advantage
· Working understanding of wireless and wired LAN technology
· Good literary skills
· Good problem solving skills
· Ability to develop good relationships and communicate effectively
· Hardworking, energetic, and enthusiastic
· Good time management and organisational skills
· Realistic and flexible
· Ability to maintain a sense of proportion in stressful situations
· Ability to be innovative and to use own initiative
Skills and Education Level
· Educated to ‘A’ level standard
· Microsoft accreditation would be an advantage
· Obtain a clean DBS Enhanced Check.
· Full clean UK driving license is desirable but not essential
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Ability to commute/relocate:
- Tower Hamlets, Greater London: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Ability to obtain an Enhanced DBS Check
Education:
- A-Level or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
Work Location: In person
