At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.
This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.
This role is 42.5 hours per week and attracts an OTE of £45,000.
Key responsibilities:
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Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
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Seeing customers to support and help the efficiency of the front desk.
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Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
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Achieve both the business and manufacturer KPIs for performance leading.
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Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
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Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
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Manage the collection and delivery diary including allocating jobs to drivers.
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Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
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Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
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Identify and drive a performance that exceeds market competition and best practice in the industry.
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Bonus scheme
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Private Medical Insurance
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Health cash plan – Claim back medical costs
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Rewards platform – Gym & high street discounts
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25 Days Holiday (plus Bank Holidays)
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Contributory Pension Scheme
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Regular Pay Reviews
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Life Assurance
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Servicing, Parts and Accessories Discounts
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Employee Assistance Programme
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Staff Referral Scheme
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Learning and Development
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Enhanced Family Leave
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Volunteering Opportunities
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Onsite Parking
Essential Skills:
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At least 5 years of experience of working as a Service Advisor in a franchised dealership
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Experience as a Team Leader or Deputy Service Manager
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Experience of and confidence in resolving customer feedback in a timely manner
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Knowledge of Microsoft Office, Excel and Kerridge
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Familiarity of warranty procedures would be advantageous
Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.
