Job Description:
Moda is the UK’s No.1 Rental Brand, delivering and operating next-generation neighbourhoods designed for living, working and playing. With a clear vision to pioneer positive change in the UK rental market, Moda is committed to creating healthy, connected and well-balanced communities.
Focusing on long-term stewardship, Moda partners with global institutional investors to provide unique access to the UK rental market at scale. Our purpose is to Provide Exceptional Living Experiences.
The SFH Lead is a key operational and assurance role created to lead facilities management delivery across Moda’s single-family homes platform, while also supporting the Group FM and H&S function across the multi-family homes (MFH) platform. The role provides practical control, contractor management, compliance oversight, resident-safety focus and reporting discipline across dispersed SFH homes, estate areas, regional contractor networks, new SFH mandates and selected MFH operational priorities.
Working closely with the Group Head of FM and H&S, SFH operations, MFH operations, property management teams, General Managers, maintenance teams, contractors, procurement, finance and internal stakeholders, the role will manage and support planned preventative maintenance, statutory compliance routines, remedial close-out, void and tenancy-readiness checks, contractor performance, mobilisation activity, lifecycle planning and operational FM assurance across the residential platform.
The successful candidate will be highly organised, commercially aware, resident-focused and confident managing regional contractors, dispersed property risks and cross-platform FM priorities. They will be able to convert group standards into action, challenge incomplete evidence, escalate safety-critical issues, support MFH teams with technical and operational FM requirements and drive a positive safety and service culture across the SFH and wider residential platform.
ROLE PURPOSE
· Lead FM delivery across the SFH platform, ensuring homes, estate areas and landlord-managed assets are safe, compliant, well maintained and operationally ready.
· Act as SFH Lead for operational FM, compliance evidence, contractor governance, tenancy-readiness, mobilisation and risk escalation across the single-family homes platform.
· Support the Group FM and H&S function across the MFH platform by assisting with hard and soft FM standards, PPM governance, supplier performance, technical assurance, mobilisation, incident response and portfolio-level reporting.
· Create a repeatable SFH operating model that enables Moda to absorb new homes, portfolios and mandates without diluting standards, while remaining aligned to wider group FM policies and service frameworks.
· Reduce operational risk by tracking domestic compliance, inspections, remedials, void blockers, contractor actions, MFH support actions and resident-impacting issues through to completion.
· Improve consistency across SFH and MFH operations by applying common contractor controls, PPM calendars, inspection routines, evidence packs, escalation routes and reporting standards.
· Support resident safety and exceptional living experiences by ensuring FM activity is planned, evidenced, commercially controlled and followed up effectively across SFH and agreed MFH support activity.
STRATEGIC CONTEXT
Moda’s single-family homes platform is increasing in scale and operational complexity, with a growing need to manage dispersed homes, estate/common areas, variable access arrangements, regional supply chains and future mandates. Alongside this, Moda’s multi-family homes platform requires consistent support from central FM and H&S function to maintain safe, efficient, compliant and resilient building operations across operational developments, mixed-use assets and corporate environments.
This role exists to provide the dedicated SFH leadership layer required between central FM/H&S governance and local SFH operational delivery, while giving Group FM and H&S function additional capacity and practical support across the MFH platform. It will ensure that actions are owned, tracked, evidenced and closed; that contractor performance is visible; that lifecycle, mobilisation and compliance risks are escalated early; and that Moda can respond confidently to insurer, investor, client, regulator, internal audit and resident scrutiny.
JOB RESPONSIBILITIES
Key Area
Tasks
SFH Facilities Management Leadership
- Own day-to-day FM delivery across Moda’s SFH platform, ensuring homes, estate areas and landlord-managed assets are safe, compliant and maintained to agreed standards.
- Act as SFH Lead for operational FM decisions, compliance escalation, contractor performance and tenancy-readiness risk.
- Translate group FM/H&S standards into practical regional routines, site visit schedules, contractor scopes, action trackers and reporting packs.
- Identify recurring defects, repeat callouts, access issues and service failures, and convert trends into improvement actions.
- Support budget control by challenging scope, validating completion evidence and escalating cost or service concerns.
Support to MFH Platform and Group FM
- Support the Group Head of FM and H&S and Group FM function across the MFH platform, including operational developments, mixed-use assets and corporate environments.
- Assist with hard and soft FM service standards, PPM oversight, contractor performance reviews, technical audits and quality control for reactive and planned works.
- Provide practical support to General Managers, Maintenance Managers and site teams on building services issues, MEP performance, incident response, lifecycle planning and mobilisation matters.
- Support portfolio-level reporting on FM performance, budgets, risks, compliance exceptions and service improvement opportunities.
- Help maintain alignment between SFH routines and group-wide FM policies, service frameworks and best-practice maintenance strategies.
Statutory and Domestic Compliance
- Maintain a live SFH compliance register covering all relevant homes, estate assets, offices and ancillary areas.
- Oversee evidence and action tracking for gas safety, EICRs, EPCs, smoke and carbon monoxide alarms, water hygiene, damp/mould actions, fire and estate-area risks, asbestos, lift/gate/plant requirements where applicable and other statutory or best-practice controls.
- Support MFH compliance evidence reviews where requested, including PPM records, statutory certification, remedial close-out and exception reporting.
- Ensure homes are not treated as tenancy-ready where high-risk safety, compliance or critical remedial issues remain unresolved.
- Coordinate periodic register reviews with SFH, regional, MFH and central teams to maintain data accuracy and resolve gaps.
Planned Preventative Maintenance and Asset Management
- Develop, maintain and review PPM calendars for SFH homes, estate areas, landlord systems and regional asset groups.
- Support review of MFH PPM programmes, asset condition information, lifecycle priorities, capital replacement planning and building services performance where required by the Group FM and H&S function.
- Coordinate planned inspections, servicing and remedials with contractors, property managers, General Managers, Maintenance Managers and residents where access is required.
- Maintain asset and condition information, including key systems, warranties, defects, lifecycle priorities and handover records.
- Ensure missed visits, incomplete tasks, remedial quotes, follow-on works and evidence uploads are tracked to completion.
Contractor Governance and Safe Systems of Work
- Manage regional contractor performance against agreed service levels, including attendance, quality, completion evidence, resident impact, repeat visits, cost control and responsiveness.
- Support supplier performance, procurement inputs and contractual compliance across SFH and, where requested, MFH service providers.
- Maintain contractor compliance documentation, including insurances, competence evidence, RAMS, permits, service scopes, emergency contacts and escalation routes.
- Escalate contractor non-performance, unsafe working, missing documentation or recurring issues through the appropriate governance route.
- Support safe systems of work for higher-risk activities, including working at height, hot works, isolation works, intrusive investigations and access to restricted areas.
Resident Safety, Voids and Tenancy Readiness
- Coordinate SFH FM activity required before move-in, including safety certificates, high-risk remedial completion, landlord compliance information, property condition checks and handover readiness.
- Maintain clear exception reporting for homes that are not tenancy-ready due to safety, compliance, access or outstanding remedial issues.
- Support reactive maintenance escalation where issues have compliance, safety, business continuity, resident experience or reputational implications.
- Coordinate post-incident actions, evidence collation and lessons learned reviews following major leaks, severe weather, utility failures, security issues or significant defects.
- Work with resident experience/customer teams across SFH and MFH to support access planning, resident communications and service disruption management.
Mobilisation, Handover and New Mandates
- Support mobilisation of new SFH portfolios, acquired assets, management instructions and regional platform expansions.
- Support new MFH site mobilisations where required, helping ensure FM systems are commissioned, documented, handed over and transitioned effectively into operations.
- Coordinate FM/H&S mobilisation checklists covering statutory certificates, asset registers, warranties, commissioning information, contractor appointments, PPM schedules, defects interfaces and emergency procedures.
- Identify gaps in handover information and coordinate follow-up with development, construction, client, property management, contractor and operational teams.
- Capture lessons learned and update templates, scopes and processes to improve future onboarding.
Data, Systems and Reporting
- Maintain SFH FM and compliance data within Moda’s agreed systems, including CAFM, compliance platforms, document repositories, spreadsheets, dashboards or other group systems as adopted.
- Produce monthly reporting showing compliance status, overdue items, high-risk actions, upcoming expiries, contractor performance issues, mobilisation gaps, cost pressure and key trends.
- Support MFH and group-level FM reporting by collating factual evidence, exception summaries, action status and risk information where requested.
- Challenge incomplete, inconsistent or outdated information and coordinate corrections with accountable teams.
- Prepare summary information for internal governance meetings, insurer/audit reviews, investor reporting and operational performance reviews.
Health, Safety, Risk and Business Continuity Assurance
- Support implementation of Moda’s H&S policy, H&S manual, risk management framework and safe working procedures across the SFH platform and, where requested, the MFH platform.
- Coordinate or support inspections, workplace assessments, site audits, risk assessment reviews, toolbox talks and follow-up actions.
- Support incident, accident, near miss and hazard reporting by ensuring actions are logged, investigated, assigned and closed with evidence.
- Provide practical support on business continuity and emergency response planning for facilities operations, including severe weather, system failures, utility interruptions and major incidents.
- Promote a proactive safety culture by helping teams understand what good evidence looks like and why timely close-out matters.
Sustainability, ESG and Operational Improvement
- Support sustainability initiatives where they interact with FM delivery, including energy use, water use, waste management, recycling, lifecycle replacement and contractor travel.
- Collaborate with sustainability and operations teams to improve energy performance, identify low-carbon technologies and support ESG initiatives across SFH and MFH assets.
- Coordinate evidence for environmental performance actions relevant to residential asset management and operations.
- Assist with the development of SOPs, checklists, compliance calendars, reporting templates and process maps.
- Promote a culture of ownership, resident focus, safety, cost discipline and operational excellence.
Support to Wider FM and H&S Function
- Provide practical FM expertise, portfolio intelligence and action close-out support to the Group Head of FM and H&S and wider central team.
- Support audit preparation, insurer information requests, client reporting, contractor reviews, technical audits and governance papers where required.
- Act as a bridge between central assurance expectations, regional SFH delivery routines and MFH operational support requirements.
Essential Experience
- Experience in facilities management, residential property operations, asset management, building services, compliance management or a closely related operational role.
- Experience managing contractors, PPM programmes, remedial actions, service levels and completion evidence across multiple sites or dispersed assets.
- Strong understanding of residential FM service delivery across SFH and/or MFH environments, statutory compliance cycles, domestic safety certificates, building services and contractor governance.
- Ability to work across multiple stakeholders, including SFH teams, General Managers, Maintenance Managers, central FM/H&S colleagues and external contractors.
- Commercial awareness, including ability to review quotes, challenge scope, support budget control and identify avoidable repeat works.
- Excellent attention to detail, with the ability to identify gaps, inconsistencies, overdue actions and unclear ownership.
- Strong Microsoft Office skills, particularly Excel, Outlook, Word and PowerPoint. Comfortable working with CAFM, compliance, document management or dashboard systems.
- Clear written and verbal communication, with the ability to produce concise reports, action summaries and escalation notes.
- High levels of confidentiality, discretion and professionalism when handling incidents, resident matters, personal information or sensitive operational issues.
Desirable Experience
- Experience in single-family housing, build-to-rent, residential property management, co-living, social housing, estate management, hospitality-led residential operations or mixed-use portfolios.
- Experience supporting gas, electrical, fire, water hygiene, damp/mould, asbestos, estate-area, MEP/building services or other statutory compliance processes.
- Experience coordinating mobilisation, handover, defects or new property onboarding across SFH or MFH assets.
- Experience producing monthly compliance dashboards, KPI reports, contractor reviews, technical audit outputs or audit packs.
- Familiarity with permit-to-work processes, RAMS review coordination and contractor competence documentation.
- Understanding of resident experience and how FM activity affects service quality, trust and brand standards.
Qualifications and Training
- NEBOSH General Certificate, IOSH Managing Safely or willingness to work towards an agreed H&S qualification.
- IWFM qualification, CIBSE awareness, HNC/HND in Facilities Management, Building Services or a related discipline, or willingness to work towards a relevant FM/building services qualification is desirable.
- Fire safety awareness, legionella awareness, contractor management, risk assessment and incident investigation training are desirable.
- Commitment to ongoing CPD to maintain competence in a changing residential compliance environment.
Benefits:
- Company pension
- On-site parking
- Paid volunteer time
- Store discount
Work Location: Hybrid remote in Harrogate HG3
