EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for a Credit Hire Claims Team Leader.
We are interested in speaking with TL's who are keen to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it's employees and clients.
THIS IS A REMOTE BASED WORKING ROLE
Salary: £40k to £45k plus market leading benefits
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) CREDIT HIRE MOTOR CLAIMS MANAGEMENT EXPERIENCE
About the role
As a Credit Hire Team Leader, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals.
What you'll do
- Reporting to the team manager you will manage a team of credit hire adjusters managing a mix of accounts
- Looking after your own caseload and overseeing larger losses and contentious cases
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyse claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Qualifications
- 3+ years in credit hire insurance claims management experience
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own.
Please apply TODAY!
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Work from home
Application question(s):
- Do you have a thorough and extensive knowledge of credit hire insurance claims? This is a deal breaker
- Have you worked in UK based credit hire insurance claims in a management role in the last 12 months? Your experience must be recent. This is a deal breaker
Experience:
- recent UK based credit hire insurance claims management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
