1st Homecare is a growing, independent care agency based in Oxford. Most of our clients are elderly and disabled and require regular care visits in their own homes.
The Role
We are seeking a Care Co-Ordinator in our busy Oxford office with the following specific duties:
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Produce weekly rota by close of business on Thursday of each week and amend the rota as needed e.g. due to staff sickness, clients cancelling visits, hospital admissions, starting new clients etc.
Distribute rota to clients who have requested them, by email on Fridays by close of business.
To update all client details on Careberry as needed e.g. clients starting, leaving, changed service requirements, key safe numbers
To update all employee details on Careberry as needed e.g. employees starting, leaving, availability, unavailability
To answer the phone and where needed transfer the call to another member of the team or take messages and pass on the messages via email immediately.
Deal with any queries from clients as they come in or refer them to the appropriate person within the office as needed
To act as On call manager as agreed if asked to do so.
To liaise with the Branch Manager or Assistant Manager about training required for staff, and also regarding supervisions and appraisals, and schedule these into the staff rotas
To carry out care duties during office hours on an emergency “as required” basis in the event of staff shortage
To respond to enquiries regarding domcilliary care without delay, liaising with the Branch Manager or Assistant Manager regarding capacity to take on new clients, and seeking to get an assessment booked in with the enquirer on the first phone call. NB No private business should be turned away without speaking to the Branch Manager first.
To refer all live-in care enquiries direct to the Branch Manager or Assistant Manager to deal with, transferring calls or if a Manager is not available, taking a message in detail and emailing the Manager with the information.
Carry out service commencements, care plan reviews and risk assessment reviews as required by the Branch Manager with appropriate training given.
Carry out spot checks and in due course if required, competency assessments and observations as required by the Branch Manager with appropriate training given.
Carry out other duties that are within the scope of your job title from time to time as may be requested by the Company/the Branch Manager.
The Person
We are looking for an enthusiastic quick learner with close attention to detail who can record, file, and scan information accurately. He/she should have basic competence in:
- The English language (spelling and be able to write accurate legible notes)
- Word documents
- Excel to a basic level
- Use of computers and be comfortable in handling electronic files (most of the office documents are filed electronically)
- Care background – essential
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Company pension
- Free parking
Work Location: In person
