Newtonfirst are recruiting on behalf of our client a Mutli-award winning operator with some great hotels across the country.
We are seeking a dynamic and experienced Operations Manager to oversee the seamless functioning of our client's luxury hotel. This pivotal role ensures exceptional guest experiences, operational efficiency, and the highest standards of service across all departments, including front office, housekeeping, F&B, and guest relations.
Key Responsibilities:
- Oversee daily hotel operations, ensuring flawless service delivery and adherence to luxury standards.
- Lead, mentor, and inspire a dedicated team to exceed guest expectations.
- Collaborate with department heads to optimize efficiency, guest satisfaction, and profitability.
- Implement and maintain SOPs to uphold the hotel’s reputation for excellence.
- Manage budgets, forecasts, and operational costs while maximizing revenue opportunities.
- Handle guest feedback and resolve any issues promptly and professionally.
- Ensure compliance with health, safety, and licensing regulations.
- Drive continuous improvement initiatives to enhance guest and employee experiences.
What We’re Looking For:
- Proven experience as an Operations Manager (or similar role) in a luxury hotel/resort.
- Strong leadership skills with the ability to motivate and develop high-performing teams.
- Exceptional organizational, problem-solving, and communication abilities.
- A passion for delivering world-class hospitality with meticulous attention to detail.
- Financial acumen with experience in budgeting and cost control.
- Flexibility to adapt to the unique demands of a highland luxury retreat.
Whats On Offer:
- A competitive salary and performance-based incentives.
- Stunning work environment in one of Scotland’s most iconic locations.
- Career growth opportunities within a prestigious hospitality brand.
- Staff benefits including accommodation discounts, meals, and wellness perks.
- On-site Staff Accommodation.
If you are a seasoned hospitality professional with a passion for luxury service and the vision to lead our client's operation to new heights, we’d love to hear from you!
Job Type: Full-time
Pay: From £40,000.00 per year
Benefits:
- Company pension
- Employee discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
