Consultant: Zendesk Expert Services
Role Overview
We are looking for an ambitious, technical individual to deliver outstanding Expert Services. As a Consultant, you will be responsible for the end-to-end implementation of standard software solutions, ensuring projects are completed within expected time frames. This role focuses on Zendesk delivery initially, with the opportunity to cross-skill into a second platform over time. It is ideal for someone with a proven record of adapting to multiple platforms who can independently manage their workload across numerous client projects.
Key Responsibilities
● Project Execution: Create, monitor, and deliver key project deliverables and technical configurations.
● Collaboration: Support senior colleagues where required with complex ongoing projects. ● Stakeholder Engagement: Work directly with growing businesses to ensure software adoption and success.
● Relationship Management: Develop and maintain strong working relationships with internal teams and external clients.
● Risk Identification: Proactively identify project risks and communicate them to leadership for resolution.
● Communication: Adapt interaction styles to suit different audiences and desired project outcomes.
Required Skills & Experience
● Technical Agility: Proven ability to learn new skills and systems quickly.
● Platform Knowledge: Previous experience with Zendesk configuration and setup.
● Analytical Thinking: Strong decision-making and problem-solving skills.
● Client Facing: Experience working in a fast-paced, client-focused environment.
● Self-Management: Ability to manage targets and personal workload independently.
● Second Platform (Beneficial): Experience with monday.com or Fin (Previously Intercom) is advantageous and will support growth into a second platform.
Benefits
● Team socials: a fun activity that everyone can participate in (if they want to!)
● Flexible working
● Access to Perkbox
● Choice of laptop (Macbook, Windows etc.)
● Personal development grant
● Volunteer day
Remuneration
● £30,000 - £36,000 pa
● Quarterly bonus scheme
Pay: £30,000.00-£36,000.00 per year
Application question(s):
- Can you communicate well enough to develop and maintain strong working relationships with internal teams and external clients?
- Project Execution: Are you able to create, monitor, and deliver key project deliverables and technical configurations in Zendesk?
Experience:
- Client Facing Role: 2 years (required)
- Zendesk Configuration : 2 years (required)
Work Location: Hybrid remote in Reading
