Head Office, Park Gate | Monday to Friday, 8am–5pm
The short version
You'll be the calm, knowledgeable voice customers hear when something's gone wrong with their car — working alongside the Customer Care Team to sort it out and keep people properly informed along the way.
What you'll actually be doing
- Talking to customers by phone, and by email — always aiming for a genuinely good experience
- Working with our repair specialists to figure out priorities
- Keeping an eye on work in progress and chasing things up when needed
- Flagging non-conforming vehicles or issues to the Customer Care Manager
- Liaising with the Production Team on anything affecting timescales
- Keeping customers updated on how their repair is going
- Administering warranty claims properly, helping keep aftersales costs down
- Logging every customer query, concern, or complaint efficiently and professionally
- Diarising complaints so every customer gets a timely response
- Managing loan car bookings, paperwork, and controls
- Paying vendor invoices and reconciling with finance outlets
- Booking appointments for customers and internal vehicles
What we're looking for
- Technical knowledge of Cars.
- Confident using Outlook
- Strong written and verbal communication
- Great interpersonal skills — you build rapport easily, get stuck in, and solve problems rather than escalate them
- At least 2 years in a similar role
What you get
- Birthday day off
- Death in service insurance
- Critical illness cover
- Real career progression opportunities
- On-the-job training
- Company pension scheme
- 28 days holiday including bank holidays, rising to 30 after 3 years and 33 after 5 years' continuous service
About Carsa
We're a used car retailer with 11 stores across the UK and a Preparation Centre that sets the standard for how a car should be checked before it reaches a customer. We're growing fast, with more stores on the way — so there's genuine room to grow with us.
Ready to apply? We'd love to hear from you.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Experience:
- Motor Trade Service Advisor: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
