Salary: £13.45 per hour
Location: Cambridge, UK – Pitt Building and Cass Centre
Contract: Permanent
Hours: Part time, 8 hours per week
Are you passionate about delivering exceptional customer service and creating memorable experiences for visitors and event attendees?
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
Join our Cambridge Retail and Corporate Hospitality team and play an important role in supporting a diverse range of events, conferences and visitors at two of Cambridge's unique venues. Working alongside a collaborative and supportive team, you'll help us deliver outstanding service while pursuing your own potential.
About the role
As a Hospitality and Conference Assistant, you will provide professional conferencing, hospitality and reception support across the Pitt Building and Cass Centre. You will help ensure events run smoothly, meeting rooms are prepared to a high standard and visitors receive an excellent customer experience from arrival through to departure.
Additional responsibilities and accountabilities include:
- Preparing meeting and event spaces, including room layouts and equipment setup.
- Providing front-line support for audio-visual, conferencing and IT equipment.
- Delivering excellent customer service and responding to event requests.
- Preparing and serving refreshments while maintaining food safety and allergen compliance.
- Maintaining high standards of presentation across hospitality and event spaces.
- Providing reception support, managing enquiries, visitors and deliveries.
- Supporting bar operations when required, including serving drinks and processing payments.
- Working with colleagues and suppliers to ensure events run smoothly.
- Supporting sustainability initiatives through responsible waste management
This position involves supporting events that may take place outside standard business hours, including occasional early mornings, evenings and weekends.
About You
You will have experience working in a customer-facing hospitality, catering or retail environment and enjoy providing a professional, friendly and efficient service. You will be confident working as part of a small team while also taking ownership of tasks and making decisions independently when required. To be successful in this role, you will demonstrate:
- GCSE Maths and English (or equivalent qualifications).
- A sound understanding of food allergies, food safety and food labelling requirements.
- Experience within a customer-facing hospitality, catering or retail environment.
- Confidence using and troubleshooting audio-visual, conferencing and catering equipment.
- Strong attention to detail and organisational skills.
- Effective communication and problem-solving abilities.
- The ability to manage competing priorities and remain calm under pressure.
- A collaborative approach and willingness to support colleagues across the team
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
- Experience supporting conferences, meetings or corporate events.
- Experience operating bar facilities and handling customer payments.
- Experience working with a wide range of customer groups, including VIP guests.
- Knowledge of sustainability practices within hospitality operations.
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
This is a part-time position working 8 hours per week. The role is intended as a standalone appointment. While internal colleagues are welcome to apply, any requests to undertake the role alongside an existing position will be considered on a case-by-case basis in line with organisational requirements.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 15th July 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 20th July 2026.
If you are shortlisted and progressed through the stages, you can expect:
- One stage in-person interview, which will take place at either the Pit Building or the Cass Centre.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
