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Business Travel Apprentice

Gray Dawes Travel
Leamington Spa

Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

We are currently recruiting for a Business Travel Apprentice to join Gray Dawes as part of our expanding Operations Team. We will train you as part of your apprenticeship to ensure you are able to respond to enquiries from our clients to offer them the best possible service.

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Location

Leamington Spa

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Employment Type

Full time

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Department

Operations Department

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Work Location

Full time office based

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Experience Level

Interest in travel

Key Responsibilities

Handle enquiries and reservations
from clients, ensuring that they are
responded to according to the client
company’s travel policy.
- Offer advice and options, where
appropriate, for each itinerary, including
the most cost-effective means of travel.
- Give clients accurate information
pertaining to their planned itinerary
including visa and passport information.
- Carry out full research for each client to
ensure that the best possible service is
provided and that each client can make
a well-informed decision.
- Offer ancillary services to clients such as
car hire, hotels, private car transfers,
parking etc.
- Confirm all booking information – fares;
itineraries; e-ticket details; changes –
within specified deadlines.
Build and update travelers’ profiles so that
their needs and requirements can be met
as accurately as possible (offline).
- Be familiar with Gray Dawes preferred
suppliers and to offer these when
appropriate, for Example Lime, E-Global.
- Ensure that the profile and booking systems
are 100% accurate and up to date all the
time.
- Ensure that all tickets are issued within
specified deadlines.
- Arranging hotel billbacks.
- Rail refunds and enquiries
- Be mindful of and flag any potential fraud
risks.

Skills & Requirements

Experience

Some customer service experience in a customer facing role would be an advantage.

Attitude & Aptitude

Able to work to strict deadlines
Able to work as part of a team
Understand the importance of accuracy

Skills & Knowledge

Effective telephone skills
Verbal reasoning skills
Good written communication
skills

Qualities

Focus on accuracy
Eager to learn
Team player
Personable

Other Requirements

Able to work between hours of 8am – 6pm – on a rota basis
Able to attend out-of-hours training/presentations

Other Accountabilities

Put customers first and deliver the best
possible service at all times.
- Adhere to all relevant policies, operating
procedures and standards at all times.
- Attend staff meetings and training sessions
as required.
- Always work with due care and attention
to ensure the personal safety of yourself
and others.
- Carry out any other role or task that is
commensurate with the spirit and purpose
of this job description.