Aftersales Coordinator
We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams.
Due to phenomenal growth we are looking to recruit within our Aftersales administration team. This will involve balancing customer needs and expectations, geographic location and distance. At times you will also will deal with post installation queries via telephone and e mail.
You will portray professionalism and confidence and be able to build and maintain close relationships with our customers. As an integral part of the job you will be required to provide customers with an excellent level of service ensuring efficiency of order processing, query resolution and problem solving. It is critical that you are confident in accepting ownership of issues through to resolution.
Key Responsibilities
· Dealing with incoming post installation customer telephone and e mail queries and following up in a proactive and expedient manner
· Possess, or have the ability to learn quickly, technical knowledge on the manufacture, working and installation of glazing industry products
· Dealing with customer queries and complaints offering advice and guidance on resolution
· Collaborate with all relevant internal departments including Sales, Installations and Aftersales
· Build specific product knowledge
· Efficient management of customer orders via established Company processes
Experience and Qualifications required
· Previous experience of Route Planning
· A confident and polite telephone manner
· Maths & English GCSE or equivalent grades A-C or 4-9
· Proficient in the use of all Microsoft Office applications
· Excellent time management and personal organisation skills
· Ability to work towards strict and demanding deadlines
· Previous experience within the construction or glazing industry would be beneficial although not essential
To succeed in the role, you will need to be professional, flexible and have a proactive can-do attitude to work
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Please note that if you have not heard from us within 14 days of submitting your application you should assume that your application has been unsuccessful on this occasion. We thank you for your interest in the role and wish you every success with your future applications
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
