Location: Cambridge
About us:
JD Healthcare is one of the UK’s leading private healthcare groups within the fertility sector. Through London Women’s Clinic, London Egg Bank and London Sperm Bank, we have helped thousands of people start families.
We are committed to delivering exceptional patient care and are continuing to grow at pace. As we expand, we are looking for compassionate, organised, and professional individuals to join our front-of-house team.
About the role:
This is a front of house role, where you will be required to become the central point of contact between Consultants, Nurses, and our Patients. The successful candidate will be a professional and committed individual with relevant experience working in a front-of-house capacity, ideally within a private clinic/hospital; however, we would consider applications from individuals that have experience and a passion for patient/customer care within sales, retail or hospitality.
Job Specification:
- Provide a professional and welcoming front-of-house service to all patients.
- Manage appointments and clinic schedules via internal systems, ensuring smooth daily operations.
- Respond to patient enquiries, coordinate bookings, and support patients throughout their journey.
- Process payments accurately and complete daily financial reporting.
- Maintain accurate patient records and ensure all documentation is up to date.
- Work closely with clinical teams to support efficient patient care and service delivery.
- Ensure reception and clinic areas are clean, organised, and well stocked.
- Support stock management, clinic operations, and coordination of events such as open days.
Knowledge/Skills/Experience:
- Minimum 2 years’ experience working in an administrative, support or front of house position.
- Previous experience working with a client or patient database.
- Invoice processing/cashiering experience
- Interest in fertility sector/healthcare
- Excellent communication skills
Benefits:
- 32 days’ annual leave including bank holidays (based on full-time 40-hour week)
- Life Assurance
- Pension plan
- Workplace Nursery Scheme
- Staff Treatment Discounts
- EV Car and Cycle2Work Schemes
- Learning and development opportunities
- Perkbox (benefits and reward platform)
We are an equal opportunity employer and welcome all applications.
Pay: £28,000.00-£32,000.00 per year
Experience:
- invoicing / cash handling: 1 year (required)
- administrative, support or front of house: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
