Location: Remote (Birmingham region)
Salary: Up to £40,000 per annum DOE + Bonus
Working Hours: Mon-Fri, 9am to 5pm
A long‑established UK loss adjusting business with over 40 years of experience, providing specialist claims solutions. The organisation is part of a major international claims management group operating in more than 30 territories and supported by a nationwide team of nearly 400 professionals.
The wider group includes a dedicated building repair network and specialist adjusting services for entertainment, events, and advertising claims.
We are seeking a Liability Claims Technician to join a high‑performing Liability Desktop Team. You will play a key role in delivering proactive, customer‑focused claims handling while supporting the wider Liability function.
This is an excellent opportunity for someone with experience in Liability, Injury, or TPPD claims, who wants to develop further within a supportive and technically strong environment. You'll thrive here if you're organised, methodical, motivated, and confident managing claims from first notification through to conclusion.
Assess new claims against policy terms and schedules
Validate binder data and ensure accuracy throughout the claim lifecycle
Maintain awareness of client requirements, legal developments, and GDPR obligations
Set and maintain accurate reserves
Review technical reports, estimates, invoices, and supplier updates
Issue instructions to policyholders, brokers, and suppliers within delegated authority
Refer cases above authority levels and record referral actions
Escalate repudiations, voidance cases, complaints, and high‑value claims
Ensure fees are applied correctly in line with client agreements
Maintain accurate data and audit trails on internal systems
Build strong working relationships with clients and support evolving requirements
Deliver excellent communication and ensure TCF principles are upheld
Ensure full compliance with regulatory and internal standards
Uphold the organisation's Code of Business Conduct
Essential:
Strong customer‑service mindset with excellent workload management
Collaborative approach and ability to work effectively across teams
Proven ability to meet KPIs and SLAs
Experience handling complaints and compliments
Ability to work to a balanced scorecard
Highly organised self‑starter with strong administrative capability
Logical, systematic, and accurate working style
Excellent written and verbal communication skills
High attention to detail
Quick to learn new processes and systems
Ability to prioritise competing workloads and manage multiple tasks
Proactive, positive, and quality‑driven approach
Able to work independently and as part of a wider team
Desirable:
Curious mindset with a desire to build deeper technical capability
Experience in Liability, Injury, or TPPD claims
If this is an opportunity of interest, please apply with an up to date CV
