We’re looking for vibrant, welcoming Front Office Receptionist to join the Front Office team at Tewkesbury Park an independent, family-owned hotel…
…and what a time to join. Following years of thoughtful refurbishment and evolution across our resort, our front of house team remains at the very heart of the guest experience — setting the tone from the first welcome to the final farewell.
This role is about more than check-in and check-out. It’s about creating atmosphere, delivering personalised service, and ensuring every guest journey feels seamless, warm and quietly exceptional.
THAT’S WHERE YOU COME IN…
- Welcome every guest with warmth, professionalism and genuine care
- Anticipate guest needs and deliver personalised service at every touchpoint
- Manage reservations, check-ins, check-outs and billing with accuracy and confidence
- Maintain a polished, organised and inviting reception environment
- Collaborate across departments to ensure a seamless guest journey
- Work closely with Sales to support accurate rate management and guest bookings
- Complete daily financial procedures and reconciliations accurately
- Maximise revenue through thoughtful upselling of hotel services and experiences
- Uphold impeccable grooming standards and contribute to a vibrant front-of-house culture
WHAT WE REQUIRE…
- Previous hotel reception or luxury guest service experience preferred
- Naturally welcoming, confident and professional
- Calm under pressure with strong communication skills
- Commercially aware with attention to detail
- Pride in presentation and guest care
If you’re ready to play a central role in delivering exceptional hospitality, we’d love to hear from you. Join Tewkesbury Park and help shape memorable guest journeys every single day.
The nitty-gritty...
LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £13.00 per hour
HOURS: Full-time or part-time role
Job Types: Full-time, Part-time
Pay: £13.00 per hour
Work Location: In person
