Height Sure Ltd, are a professional team providing specialist working at height solutions,
across the United Kingdom. As our business continues to grow, we're looking for an
organised, enthusiastic Sales and Customer Support Assistant to help keep everything
running smoothly and provide first-class support to both our customers and management
team, based at our Huddersfield Headquarters.
We are a family-run business that believes good customer services starts behind the scenes. If you are someone who enjoys being organised, solving problems and helping people, we would love to hear from you.
The Role
As our Sales and Customer Support Assistant, you'll be at the heart of our day-to-day
operations. From handling enquiries and managing site visits to completing PPQs and
supporting the management team, you'll help ensure our customers receive an efficient,
professional service from first enquiry through to delivery.
Your day-to-day responsibilities will include:
- Responding to customer enquiries by phone and email.
- Arranging site visits and liaising with Project Managers diaries.
- Supporting the management team with administrative tasks and customer follow-ups.
- Updating customer information within our CRM and business systems.
- Liaising with suppliers and internal departments to keep orders moving.
- Maintaining accurate records and organised digital files.
- Producing sales documentation and reports when required.
- Helping us deliver the high standards of service our customers expect.
About You
We're looking for someone who:
- Has previous experience in an administration or customer service role (sales administration would be an advantage).
- Is able to building relationships with new and existing customers.
- Is able to support sales campaigns and business development activities.
- Is confident using Google Workspace, Microsoft Office and learning new software.
- Can prepare and upload digital documents such as PPQs, accreditations and certifications as well as keep accurate records.
- Can manage several tasks at once while remaining calm under pressure.
- Can proactively follow up quotations and enquiries.
- Is highly organised with excellent attention to detail.
- Takes pride in producing accurate work.
- Is reliable, proactive and enjoys working as part of a supportive team.
- Has a Full UK -Driving License.
- Experience with CRM systems software would be beneficial but isn't essential, as full training will be provided.
Hours of Work
- 28 hours, permanent position. FTE 0.75
- Monday to Friday (Possibility to condense to 4 days).
- Office-based.
Salary & Benefits
- Competitive salary based on experience.
- Company pension scheme.
- Holiday entitlement, plus bank holidays, with additional loyalty benefits.
- Ongoing training and opportunities for development.
- A supportive and friendly working environment.
- Opportunities to grow with an expanding business.
- Free parking.
- Free tea & coffee.
Why Height Sure
We're proud of the relationships we've built with both our customers and our team. When
you join Height Sure, you'll become part of a business where your contribution genuinely
matters. We're ambitious, supportive and committed to delivering excellent service while
creating a workplace where people enjoy coming to work.
If you're looking for a varied role where no two days are quite the same and where you'll be
part of a close-knit team, we'd love to hear from you.
Please send your CV and a short covering letter with subjects heading ‘Sales and Customer
Support Assistant’ to.
[email protected]
Pay: £23,809.00-£28,509.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home
Work Location: In person
