Office Location
London or Birmingham
About Us
Flexible/Agile Working: This hybrid role is based on a 60% onsite, 40% remote working model.
Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide.
At RICS, we are at the forefront of shaping the built and natural environment. As a prominent professional body, we empower our members with globally recognised qualifications, influential networks, and access to high quality resources.
Role Purpose and Key Responsibilities
As a Senior Change Communications Manager, you will lead and deliver strategic change communications to support a significant transformation of the qualification journey into the surveying profession.
A core focus of the role will be engaging, influencing and building trust with external stakeholders, including RICS members, firms, academic partners and RICS Boards. You will ensure complex programme changes are clearly understood, appropriately governed, and effectively adopted across a global, multi‑stakeholder environment.
Key responsibilities include:
Designing and delivering change communication strategies aligned to the qualification transformation programme, with a strong external stakeholder focus
Building trusted relationships with RICS members, firms, academic partners and RICS Boards to support understanding, engagement and confidence during change
Working closely with senior leaders, programme teams and governance groups to ensure messaging is aligned, transparent and timely
Mapping stakeholder needs, concerns and behaviours to tailor communications for different external and internal audiences
Developing clear messaging frameworks that explain complex change in an accessible, human‑centred way
Anticipating communication risks, managing sensitivities, and supporting change readiness and adoption
Producing high‑quality content such as FAQs, briefing packs, guides, scripts, case studies and presentations for external and board‑level audiences
Partnering with communications colleagues to plan and deliver multi‑channel internal and external campaigns
Providing communication tools, guidance and coaching to leaders and member‑facing teams
Supporting risk, issue and reputation management through clear, well‑judged communication
Tracking engagement, gathering insight and feedback from stakeholders, and refining approaches to improve impact
About You
You are an experienced change‑communications professional with a strong track record of managing complex external stakeholder relationships in a transforming or regulatory environment. You are comfortable operating at pace, navigating ambiguity, and supporting stakeholders through change with clarity and credibility.
Skills and experience include:
Proven experience delivering change communications within education, qualifications, professional bodies or large‑scale transformation programmes
Demonstrated ability to engage and influence external stakeholders, including members, firms, partners or boards
Strong capability to simplify complex or technical information and tailor messaging for diverse, global audiences
Excellent written and verbal communication skills, with strong storytelling and copywriting ability
Experience working with senior leaders and governance or board‑level stakeholders
Ability to deliver effective multi‑channel communication campaigns using digital and traditional channels
Strong organisational skills, with the ability to manage multiple priorities in a fast‑paced environment
Rewards and Benefits
We offer a competitive benefits package designed to support your wellbeing, work-life balance, and financial security. This includes:
25 days annual leave plus public holidays
Private medical insurance and wellbeing support
Pension scheme, life assurance, and income protection
Enhanced family leave and volunteering opportunities
Equal Opportunity Employer:
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process.
Candidates must have the correct right to work in the country where the role is based.
How to Apply:
To apply, please complete our short online application form. You will be asked to upload your CV and provide a statement explaining why this specific role at the Royal Institution of Chartered Surveyors is an ideal opportunity for you, and how your skills and experience meet the requirements of the role.
Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitable applications. 