About Us
Civic Commercials Ltd is an established logistics company providing last-mile delivery services to major national clients, operating from multiple locations across Scotland and England.
As our operation has grown, so has the volume of formal correspondence we handle. We're looking for an experienced freelance consultant to take on this casework.
This self-employed opportunity is fully remote from your own premises, using secure access to our systems for case files and correspondence.
The opportunity
We are seeking the case handlers to support us. Case types include:
- General complaints requiring a formal written response
- Data Subject Access Requests (DSARs) under UK GDPR - identification, collation, redaction and response within statutory deadlines
- Personal injury and road traffic accident claims - coordinating with our fleet insurers, claims handlers and, if applicable, solicitors
- Debt disputes and payment queries
- ACAS early conciliation matters, supporting external legal advisers where cases progress further
For each case you will draft professional correspondence, maintain accurate records and audit trails within our Microsoft 365 environment, monitor statutory and procedural deadlines, and advise us on when matters should be escalated to insurers or solicitors.
**Defined project** we also want to commission the design and build of an AI-assisted correspondence workflow - automatically triaging incoming complaints and requests, generating draft responses for human review, and sending approved replies from the company inbox, with full case logging.
About you
Essential requirements
- A track record in claims handling, dispute resolution, debt recovery, paralegal work or legal case management
- Working knowledge of UK GDPR and the DSAR process
- Experience working with self-employed contractor or owner-driver models (logistics, courier, taxi/private hire or similar)
- Excellent written communication - correspondence that is professional, precise and appropriately firm
- The ability to manage your own caseload and meet statutory deadlines without supervision
- Sound judgement on when to resolve a matter directly and when to recommend escalation
- Discretion and professionalism when handling sensitive personal data
Desirable requirements
- Familiarity with ACAS early conciliation and employment status matters
- A paralegal qualification, CILEX, or equivalent legal training
- Capability in process automation and AI tools (Power Automate, Microsoft Copilot, AI-assisted drafting, any other alternative AI Email responce option)
- Set up (or willing to set up) as self-employed or operating through your own company, with your own equipment and professional arrangements.
* Civic Commercials Ltd is committed to equal opportunities — all enquiries are assessed solely on merit and treated in strict confidence.
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Flexitime
- Work from home
Work Location: Remote
