Collaboration- Integrity
- Positivity
- Growth
- Customer centricity
We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.
About the role
As a Customer Service Advisor at Chemist4U, youll be the first point of contact for our customers, delivering exceptional support across all communication channels. Youll handle enquiries with confidence, resolve issues quickly and accurately, provide helpful aftersales support, and maintain a high level of professionalism to ensure every interaction builds lasting customer relationships.
Reporting to: Customer Service Team Leader
Job type: Permanent
Salary: £26,266.50
Working Pattern & Hours: This is a fulltime position of 37.5 hours per week, working Monday to Friday, 1:00pm9:30pm, with one Saturday shift every four weeks. During the training period, your hours will be Monday to Friday, 8:30am5:00pm.
Location: (Office located: Lancashire, WN8)
Key Responsibilities
In this role as a Customer Service Advisor, youll play a key part in delivering an exceptional customer experience by carrying out the following responsibilities:
- Respond to customer enquiries via phone, email and webchat, promptly and professionally.
- Provide support to customers post-sales to build lasting relationships.
- Provide accurate information regarding products, services, and orders.
- Handle complaints at first point of contact, resolving issues efficiently to ensure customer satisfaction.
- Process transactions such as, orders, returns, and refunds in accordance with company policies.
- Maintain up-to-date knowledge of products and services to assist customers effectively.
- Collaborate with internal teams to address customer concerns and improve service.
- Keep detailed and accurate records of customer interactions and transactions.
- Follow company procedures and regulatory guidelines for handling customer data.
About You
A positive individual who is passionate about providing exceptional customer service, adaptable, a good communicator who displays empathy, can build customer relationships and have a proven ability to take ownership of issues, working as a team to address customer needs.
Qualifications & Experience
To be successful in this role, youll bring the following skills, experience, and qualities:
- Proven written communication skills ability to write clear and professional responses.
- Good interpersonal skills ability to engage positively with customers and colleagues.
- Good communicator clear and effective verbal and written communication.
- Customer service expertise experience in a customer-facing role.
- Organisational skills ability to multitask and prioritise workload effectively.
- Attention to detail and accuracy ensure all customer information is handled correctly.
- Ability to remain calm under pressure handle high volumes of customer enquiries efficiently.
Company Benefits
Working with an NHS-focused organisation means doing work that truly matters, every day, youll help make a real, positive impact on the lives of patients across the UK and Ireland. And thats just the start. We also offer:
- Discounted gym membership
- Funded training
- Enhanced Maternity & Paternity
- 30 days annual leave, including Christmas Day, Boxing Day, and New Years Day, with all other bank holidays flexible to take at your convenience
- Health & Wellbeing benefits
- Staff discount
- Sick Pay Scheme
- Blue light card membership is available
- Free seasonal flu vaccination
- Regular social events.
We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email [email protected]
At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.
For more information about how we handle candidate data or to exercise your rights, please contact [email protected]
