Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the London region. Reporting to a Team Manager, you will play a crucial role in providing a front line service to our Independent Living Sheltered, Extra Care and over-55s schemes, in Kensington & Chelsea as well as across North London.
This is a meaningful role in which you'll provide effective housing management and support services to older residents within defined policies and procedures and in accordance with agreed standards. You’ll ensure customers’ needs are met and strategic objectives and team plans are successfully delivered.
Ensuring schemes and services are safe and well-managed to establish that our residents are supported to live independently within active communities. You'll be flexible to working across a broad geographic area and attend meetings outside of your core working hours may be required. To support your residents, you will be required to be visible and work at your schemes and our offices.
You will also support with the lettings process, which includes, conducting viewings, assessments, and sign ups as and when required.
What you’ll need
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- Customer-focused and experience of providing excellent customer care
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision.
- Able to receive and respond to customer feedback and complaints professionally at all times.
- A commitment to taking personal responsibility for sharing information.
- A full clean UK driving licence
In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.
Closing date: 17th June 2026 at 23:59pm. Please note we hold the right to close the vacancy early depending on application volumes.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Work Location: In person
