Hire Desk Controller
Trafford Park, Hybrid working, 3 days per week in office
At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably.
We’re now looking for a confident, customer-focused Hire Desk Controller to join our growing operations team. You’ll play a key part in managing customer enquiries, coordinating hire orders, and making sure everything runs smoothly from start to finish.
The impact you’ll have:
As a Hire Desk Controller, you’ll be at the heart of the actionworking closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem-solving skills will help keep operations running smoothly and customers coming back.
A typical day:
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Manage and process customer orders with accuracy and care
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Collaborate with operations and logistics teams to ensure timely equipment delivery
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Build strong relationships with customers to understand their needs and deliver solutions
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Use your product knowledge to upsell and cross-sell across different service lines
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Help customers navigate our digital platforms for faster, simpler ordering
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Handle all customer requests and logistics queries within agreed SLAs
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Coordinate third-party carrier movements and ensure deliveries are completed as planned
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Prioritise preferred suppliers in line with contracts to maintain positive margins
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Negotiate with suppliers when needed to improve rates and maximise value
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Keep customers informed about our full range of products and services
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Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring:
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Experience in the Tool Hire industry
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Excellent customer service skills and a genuine focus on delivering great experiences
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Strong communication and relationship-building skills
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Confidence working in a fast-paced environment with multiple priorities
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High attention to detail and strong organisational skills
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A proactive, can-do attitude with the resilience to get things done
What you’ll get back:
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
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25 days holiday plus bank holidays
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Your birthday each year as annual leave to spend how you want to!
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Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
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Flexible and hybrid working - we appreciate you do your best work in different environments
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Head office free onsite gym
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
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Training and development opportunities to keep growing your skills
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Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
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You will get the choice of other flexible benefits that work for you through our Benefits portal you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at [email protected] and one of our team will be happy to help.
