Job Summary
We are seeking a dynamic and experienced Supervisor to oversee daily operations within our organisation. The successful candidate will be responsible for managing teams, ensuring excellent customer service, and maintaining high standards across all activities. This role offers an opportunity to lead a diverse team, utilise strong management skills, and contribute to the overall success of our business. The ideal applicant will possess excellent organisational and communication skills, with a proven track record in retail or sales management. Fluency in multiple languages is highly desirable to support our diverse customer base.
Responsibilities
- Lead and supervise team members to achieve operational goals and deliver exceptional service
- Organise staff schedules, delegate tasks effectively, and monitor performance
- Provide training and mentorship to team members to foster professional development
- Manage daily store activities including merchandising, stock control, and sales processes
- Ensure compliance with health and safety regulations and company policies
- Handle customer enquiries with professionalism using excellent phone etiquette
- Analyse sales data and prepare reports for management review
- Support recruitment efforts by participating in interview processes when necessary
- Maintain a positive work environment that promotes teamwork and high morale
Qualifications
- Proven management experience, preferably within retail or sales environments
- Strong leadership skills with the ability to motivate and manage diverse teams
- Excellent communication skills, both verbal and written; bilingual or multilingual abilities are advantageous
- Organisational skills with the ability to prioritise tasks efficiently
- Experience in merchandising, sales management, and administrative duties
- Demonstrated time management skills with the capacity to handle multiple responsibilities simultaneously
- Previous supervisory experience is essential; familiarity with retail management systems is preferred
- Professional attitude with good phone etiquette and interpersonal skills
- Ability to adapt quickly to changing priorities and work under pressure
This position provides an engaging opportunity for an organised leader eager to make a significant impact within our organisation. We value proactive individuals who are committed to excellence in team management and customer service.
Pay: £13.50-£15.00 per hour
Benefits:
Work Location: In person
