Butter&Bean is a modern, cozy coffee shop in Knaresborough serving specialty coffee, milkshakes, smoothies, mini cupcakes, pastries, scones and light lunch. Our focus is on quality and flavour and we’re looking for a friendly, enthusiastic and motivated individual to join our team.
The role is reasonably flexible and could be worked over 3 or 4 days but must include at least one weekend day. During the week, shifts finish at 5pm. 5 days (30 hours) would be considered for the right candidate.
If you love working with people, enjoy a fast-paced environment, and have a passion for quality, we’d love to meet you.
Role Purpose
The Assistant Manager supports the owner in the daily running of the store, ensuring excellent customer service, smooth operations, and a positive team culture. They act as the manager-on-duty when required and help drive sales, maintain standards, and develop staff.
Key Responsibilities
Operational Management
- Oversee daily store operations, including opening/closing procedures, cash handling, and stock management.
- Maintain high standards of cleanliness, food safety, and hygiene in line with UK regulations.
- Ensure all drinks and food items are prepared to brand standards.
- Monitor inventory levels, complete stock counts, and support ordering processes.
- Handle customer queries, complaints, and feedback professionally.
Team Leadership
- Support the Manager in supervising, motivating, and developing the team.
- Lead shifts, allocate tasks, and ensure staff are working efficiently.
- Assist with training new team members in customer service, product knowledge, and operational procedures.
- Promote a positive, inclusive, and supportive working environment.
Customer Experience
- Ensure every customer receives friendly, fast, and personalised service.
- Maintain a welcoming atmosphere and uphold brand values.
- Monitor service speed, product quality, and store presentation.
Sales & Business Support
- Support the Manager in achieving sales targets and controlling costs.
- Promote product knowledge among staff.
- Assist with local marketing initiatives and seasonal promotions.
- Review daily/weekly performance reports and help identify improvement opportunities.
Compliance & Safety
- Ensure adherence to health and safety, food hygiene, and allergen procedures.
- Maintain compliance with company policies, GDPR, and cash-handling protocols.
- Report maintenance issues and ensure equipment is safe and functional.
Person Specification
Essential Skills & Experience
- Strong customer service skills with a friendly, confident manner.
- Ability to lead a team and manage a busy environment.
- Competent in cash handling and basic admin
- Good understanding of food safety and hygiene standards (Level 2 Food Hygiene desirable).
- Ability to stay calm under pressure and solve problems quickly.
Personal Qualities
- Positive, energetic, and approachable.
- Passion for coffee, food, and great customer experiences.
- Reliable, organised and proactive
- Strong communication skills and the ability to motivate others.
- Willingness to learn and adapt to new processes.
- A team player who leads by example.
Desirable
- Experience in retail or hospitality, ideally in a supervisory or shift leader role
- Barista experience
- Experience working in an independent coffee shop or bakery environment
- A love of baking
- Piping skills
- Interest in social media, local marketing, or community events.
- Experience in training or coaching staff
Pay: £13.50-£14.50 per hour
Benefits:
- Casual dress
- Company pension
- Discounted or free food
Work Location: In person
