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The Service Manager – Environmental Operations is a pivotal role responsible for leading and delivering high-quality frontline environmental services across the borough. This position ensures operational efficiency, regulatory compliance, and continuous service improvement while managing a large workforce. The role is crucial in maintaining high standards for residents, businesses, and stakeholders, providing strategic and operational leadership in a 24-hour service environment.
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Manage a large operational workforce (up to 150 staff) through Supervisors and Assistant Managers.
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Ensure compliance with health & safety regulations, service standards, and contractual requirements.
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Monitor and drive service performance against KPIs, implementing improvements where necessary.
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Identify and resolve service issues promptly, ensuring sustainable solutions.
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Manage budgets, resources, and operational planning effectively.
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Deliver continuous service improvement and operational efficiencies.
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Essential Experience Required
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Proven experience managing large teams within environmental services, waste management, or a related operational environment.
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Strong track record of delivering high-quality, customer-focused public services.
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Experience managing budgets and driving cost-effective operational performance.
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Essential Qualifications Required
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Full UK driving licence.
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Relevant management-level experience in environmental or waste services.
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Strong leadership and people management skills.
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Excellent communication and stakeholder engagement abilities.
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Location: Hackney, London.
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Rate: £31.19 – £42.03 per hour (Umbrella).
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Contract: Full-time | Shift-based (including evenings, nights & weekends).
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We work on a bi-weekly schedule.
The role closes soon, apply ASAP.
The Service Manager – Environmental Operations is responsible for leading and delivering high-quality frontline environmental services across the borough. This role ensures operational efficiency, regulatory compliance, and continuous service improvement while managing a large workforce and maintaining high standards for residents, businesses, and stakeholders
