Job Description
Simpsons Skoda is one of the most successful family owned businesses in the region. As we continue to grow we need to invest in the future and that means investing in our people.
The Simpsons Skoda Standard Benefits Package Includes:
* New Car Lease Scheme available to All Employees Over 21 * Family Owned Business * Pension Scheme * 22 days paid annual leave. * Birthday off after 3 years service. * Leave increases to 25 days after 10 years service * Staff Car Rental rates * Friends and Family Discount Scheme* Watch to celebrate 10 years service * Uniform provided * Free Flu jab * £25 towards eye care * Cycle to work scheme * Reduced workshop / MOT rates * Staff Referral scheme * VWG Accreditation Programme / Simpsons Academy * Employee of the Quarter Awards * Access to Ben.org services * End of Year Awards Event * Discounted Home EV Charger Installation
Hours of Work
Monday - Friday 08.00 - 17.30pm
Saturdays on rota 08.30am - 12.00pm
Salary
Basic £26,900 + Commission OTE £34,300
About the Role
We’re on the lookout for a proactive, personable, and detail-driven Service Advisor to join our Aftersales Department. You’ll be the friendly face and expert voice our customers trust when they need vehicle servicing, repairs, or advice – guiding them through their journey from booking to collection.
You’ll work closely with our Workshop Controller, Technicians, and Aftersales Manager to ensure every customer receives a seamless, premium experience. And when colleagues are away, you’ll be supported by a capable and collaborative team, including other Service Advisors and management.
What You'll Be Doing
- Deliver a first-class customer experience at every touchpoint
- Accurately log service and repair details using our DMS
- Liaise with technicians and workshop staff to ensure smooth service flow
- Proactively upsell additional services, products, and repairs
- Keep customers informed on vehicle progress, costs, and collection
- Manage invoicing, payments, and customer queries professionally
- Ensure recall processes and warranty procedures are followed to standard
- Keep service areas and reception presentable and inviting at all times
What We’re Looking For
- A confident communicator with a flair for customer care
- Someone who thrives on multitasking and teamwork
- A proactive problem-solver who keeps cool under pressure
- An eye for detail with solid admin and IT skills
- 1 Year in a previous experience in a similar role (motor trade preferred)
- A positive, can-do attitude and passion for automotive service
- Full UK driving licence required
What You'll Gain
- Škoda manufacturer-backed training and ongoing development
- Access to exciting promotions and company benefits
- Opportunity to build long-lasting customer relationships
- A collaborative and fun workplace culture – we work hard and celebrate success!
Join a company that puts people first – where your contribution truly matters, and customer satisfaction is everything.
Job Type: Permanent
Pay: £29,700.00-£36,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- On-site parking
Experience:
- Service Advisor: 1 year (required)
Licence/Certification:
- UK Drivers Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
