Job Summary
We are seeking an experienced and dynamic Coffee Shop Manager to lead our vibrant team. The successful candidate will oversee daily operations, ensure exceptional customer service, and maintain high standards of food safety and quality. This role offers an exciting opportunity for someone with a passion for hospitality, food preparation, and team leadership to contribute to a welcoming environment that values excellence and innovation.
Responsibilities
- Manage all aspects of the coffee shop’s daily operations, including opening and closing procedures.
- Supervise staff, including baristas and volunteers, ensuring efficient workflow and excellent customer service.
- Oversee food preparation and cooking processes to maintain quality standards and food safety compliance.
- Organise staff schedules, delegate tasks, and monitor performance to foster a motivated and cohesive team.
- Ensure adherence to health and safety regulations within the premises, particularly food safety standards.
- Handle customer enquiries, resolve complaints promptly, and promote a friendly atmosphere.
- Maintain stock levels by ordering supplies as needed and managing inventory efficiently.
- Implement training programmes for new staff members in food production, serving techniques, and hospitality standards.
- Collaborate with suppliers and vendors to ensure the availability of high-quality ingredients and products.
Qualifications
- Proven experience in restaurant or café management, preferably within a hospitality environment such as cafes.
- Strong background in food preparation, cooking, and food safety practices.
- Demonstrable supervising experience with team management skills.
- Knowledge of food production processes, kitchen operations, and hospitality standards.
- Previous barista experience is desirable.
- Excellent organisational skills with the ability to multitask effectively under pressure.
- Leadership qualities with a proactive approach to problem-solving and staff development.
- Familiarity with health regulations related to food safety and hygiene standards. This role is ideal for a motivated individual eager to lead a passionate team in delivering outstanding coffee shop experiences while maintaining operational excellence.
- Food hygiene level 3 or above
Work Location: In person
