Job Description .buttontext1967aeac1bf131b4 a{ border: 1px solid transparent; } .buttontext1967aeac1bf131b4 a: focus{ border: 1px dashed #757575 !important; outline: none !important; }
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Job Requisition ID: 47618
Job Closing Date: 02/07/2026
Salford, GBR, M50 2QH
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JOB DETAILS
JOB BAND: A
JOB TITLE: Supporter Experience Ast -Suit Logistics (Administrator) - Children in Need
CONTRACT TYPE: Full-time / Fixed-term Contract until 18/12/2026
DEPARTMENT: BBC Children in Need
LOCATION: Dock House, Salford – office based
PROPOSED SALARY RANGE: Up to £24,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Interviews will be held in 2 parts: An initial group interview where you will be asked to complete a task in small teams, with an opportunity to ask the hiring manager questions about the role. Successful candidates will then be invited to a formal values & behaviours based interview.
Successful candidates will be required to start on Wednesday 9th September.
Please be aware that during November (the two weeks either side of our appeal show), working hours will follow a shift pattern between 8:00am and 8:00pm. We will do our best to create a rota that accommodates individual preferences where possible; however, due to the needs of the role, we cannot guarantee that all requests can be met.
PURPOSE OF THE ROLE
BBC Children in Need believes that every child should have the chance to thrive and be the best they can be.
Our Supporter Experience Team help to enable this by offering exceptional customer service to everyone who gets in touch with us; whether they’re looking to fundraise, donate, have a query or an issue, buy something from our online shop or just want information on what we do. Our Supporter Experience Assistant is a key role during our busy appeal season and will be responsible for helping to deliver first class stewardship to our supporters.
This role involves the safe handling and transportation of our Pudsey suits, which are large and not suitable for travel via public transport. The successful candidate will need to hold a full UK driving licence and have access to appropriate transport to move the suits between our cleaning provider and an off-site storage facility. They will also carry out visual inspections to ensure the suits are in good, usable condition and have been cleaned to the required standard. We welcome applications from individuals who can meet these requirements and are committed to maintaining high standards of care and presentation.
WHY JOIN THE TEAM
Working across our entire appeal, this is an opportunity to really make a difference to our stewardship offering as we launch our new stewardship strategy. You will work alongside a small number of highly supportive Supporter Experience and Fundraising colleagues whilst also getting the chance to learn from a wide range of teams within the charity who are united in their desire to help children and young people.
YOUR KEY RESPONSIBILITIES AND IMPACT:
Lead on the logistics of our Pudsey Suit bookings, including:
- Managing and maintaining the Pudsey suit booking schedule
- Arranging, tracking and chasing courier collections and deliveries
- Coordinating suit cleaning and ensuring suits are returned in good condition
- Liaising with our storage company regarding stock levels, access and returns
- Obtaining and organising all relevant paperwork, including courier documentation and costs
- Ensuring all processes run smoothly during peak periods and escalating issues where needed
The Supporter Experience Assistants will be the first point of contact for fundraisers, donors, online-shop customers and potential partner enquiries into BBC Children in Need, and you will be required to support this.
You will be delivering outstanding customer service and providing detailed and accurate information by telephone, letter, e-mail and via social media.
You will record all interactions accurately and clearly in our supporter database and refer on all appropriate enquiries. You will also help to protect the Charity’s reputation and act as a champion for the BBC’s UK Charity.
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:
Strong organisational skills, ideally with experience in logistics coordination, scheduling or managing moving parts across multiple teams
Full UK driving licence and ability to use suitable transport to safely move and check large items between locations, maintaining high standards of care and presentation.
Proven customer service, administration or fundraising experience with excellent communication skills
A genuine team player who can contribute effectively to the team as well as the ability to work independently with acute attention to detail and experience of working to tight deadlines
Experience of working with MS Office and social media platforms
Experience of keeping track of a large number of projects and stakeholders simultaneously
DESIRED BUT NOT REQUIRED:
Experience working with couriers, storage providers or similar operational partners or transferable skills
Familiarity with CRM data systems
Previous experience in a charity or not-for-profit organisation
Experience with handling difficult conversations with supporters or customers
If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.
#LI-BD1
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Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
For any general queries, please contact: [email protected]
We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.
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Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
