Location: Homebased with Travel
Contract: Permanent
Hours: Full Time
Salary: Up to £31,521.10
Reference: 089853
Do you want to make a real difference in people’s lives while building a career in housing management Services? Forward Housing, part of the Thera Group, is looking for a dedicated Housing Officer to join our team.
About the role:
You’ll work closely with the Senior Housing Officer to oversee housing management services for more than 80 properties across England and Scotland. This is a home-based role with national reach, supporting tenants, families, carers, and care teams to ensure safe, secure, and well-managed homes.
Maintain accurate property records and act as the main contact for tenants and care teams
Monitor rent accounts, liaising with Housing Benefit teams and resolving issues promptly
Support tenants with tenancy responsibilities and new tenancy sign-ups
Work with the Repairs team to minimise voids and ensure properties are ready for re-letting
Assist with compliance monitoring and service charge budgets
Collaborate with finance, care commissioners, and adult social care teams
At Thera, we believe people with a learning disability can be leaders in society. Our vision is shaped and directed by the people we support, ensuring their voices are heard and respected.
As a Housing Officer, you’ll play a vital role in delivering this mission by providing homes that empower independence and dignity.
We’re looking for someone who is:
Working towards (or willing to complete) a Level 4 CIH qualification
Experienced in delivering excellent customer service, especially for people with a learning disability
Skilled at building effective stakeholder relationships
Enthusiastic, determined, and passionate about housing management
Knowledgeable (or keen to learn) about social housing frameworks, especially in Supported Housing and Exempt Accommodation
A supportive, values-driven organisation
Opportunities for professional development and CIH qualifications
The chance to make a meaningful impact every day
We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate
