Spa Supervisor
30 Hour Contract | Includes Weekend Working
Salary & Benefits
- £14.00 per hour
- Up to £500 per month achievable performance bonus
- Staff discounts and employee benefits
- Ongoing training and professional development
- Career progression opportunities within a leading wellness brand
About the Role
We are seeking an experienced and motivated Spa Supervisor to support the day-to-day operation of our spa while delivering exceptional guest experiences. This role combines hands-on treatment delivery with team leadership, coaching, retail performance, and operational excellence.
As weekends are a key trading period for the business, this role requires twice monthlyweekend working, including Saturdays and Sundays on a rota basis.
Key Responsibilities
- Leadership & Team Development
- Lead, motivate, and support the therapist team to deliver exceptional guest experiences.
- Conduct daily presentation and uniform checks to maintain the highest professional standards.
- Support recruitment, inductions, trade tests, and ongoing performance management.
- Coach and develop therapists and apprentices through regular training and feedback.
- Work closely with the In-House Trainer and Spa Management team to achieve departmental KPIs and business objectives.
Guest Experience & Spa Operations
- Ensure all treatments are delivered to company standards and within allocated treatment times.
- Attend the booking station at 8am or ensure suitable cover is arranged.
- Oversee spa tours and ensure company procedures and standards are consistently followed.
- Deliver exceptional customer service and resolve guest concerns professionally.
- Maintain high standards of cleanliness, hygiene, and presentation throughout the spa.
Commercial Performance
- Drive treatment and retail sales through excellent consultation and product recommendations.
- Work closely with reception and supplier account managers to maximise revenue opportunities.
- Monitor daily treatment and retail performance and communicate results effectively to the team.
- Support the achievement of monthly targets linked to the achievable bonus scheme.
Stock & Administration
- Manage treatment and retail stock levels efficiently.
- Follow company purchasing and stock control procedures.
- Assist the Spa Manager with administration, reporting, and departmental planning.
- Support the effective scheduling of therapist rotas to meet business demands.
Health & Safety
- Ensure all health, safety, fire, and emergency procedures are followed.
- Maintain safe working practices throughout the department.
- Ensure therapists are appropriately trained and qualified before delivering treatments.
- Support departmental compliance with all health and safety requirements.
What We're Looking For
- Qualified Beauty Therapist with previous spa experience.
- Previous supervisory or team leadership experience preferred.
- Strong retail and commercial awareness.
- Excellent communication and customer service skills.
- Ability to motivate, coach, and develop a high-performing team.
- Organised, professional, and able to thrive in a fast-paced environment.
- Flexible approach to working hours, including weekends and peak trading periods.
If you're passionate about spa excellence, team development, and delivering exceptional guest experiences, we'd love to hear from you.
Pay: £14.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Application question(s):
- Level 3 Beauty or above required
Experience:
- Training & development: 1 year (preferred)
Work Location: In person
