As an Engagement Manager, you’ll take full ownership of complex client projects which are service based contracts, ensuring delivery excellence, financial performance, and client satisfaction. You’ll manage engagements through their entire lifecycle, from start-up to close-down, driving compliance with UK project governance standards and contractual obligations. Your role includes overseeing risk and issue management, financial reporting, invoicing, and change control, while motivating teams and maintaining clear communication with stakeholders. You’ll also identify opportunities for additional business, ensure accurate forecasting, and deliver projects on time and within budget, all while meeting or exceeding client expectations.
- Lead end-to-end engagement delivery governance, risk management, financial control, and contract compliance to achieve margin and timeline targets.
- Build strong client relationships, ensuring clear communication, accurate reporting, and exceptional service delivery while spotting growth opportunities.
- Drive team performance and project success through effective planning, stakeholder management, and adherence to UK UPM and mandatory standards.
- Key Performance Indicators (KPIs) On-time delivery of project milestones, Achievement of SLA/KPI targets, Budget adherence and effective cost management, Client satisfaction scores and stakeholder feedback, Quality and completeness of project documentation.
