About Innerva
At Innerva, we are passionate about helping people stay active, independent, and healthier for longer.
We design and manufacture innovative Power Assisted Exercise equipment that is used in community facilities, leisure centres, healthcare environments, and specialist wellbeing settings across the UK and internationally. Our technology helps people of all ages and abilities access the benefits of exercise, particularly those who may face barriers to traditional fitness equipment.
As demand for our products continues to grow, we are expanding our team and investing in our people, systems, and customer support services. This is an exciting time to join Innerva, where you will have the opportunity to make a meaningful contribution within a collaborative and growing business.
The Role
As a Customer Service Administrator, you will help coordinate service activities, support customers and engineers, maintain accurate records, and assist with a variety of administrative tasks across the business.
Working alongside our existing administration team, you will play a key role in ensuring day-to-day service operations run smoothly.
Key Responsibilities
- Coordinate service and maintenance activities for the engineering team.
- Liaise with customers regarding appointments, updates, and enquiries.
- Maintain accurate service records and documentation.
- Assist with customer orders and service-related paperwork.
- Support invoicing, reporting, and office administration processes.
- Communicate with service, accounts, and operations teams.
About You
Essential
- Previous administration or customer service experience
- Strong organisational skills and attention to detail
- Excellent communication skills
- Ability to manage multiple tasks effectively.
- Good Microsoft Office skills
- Positive and flexible approach
- Ability to work well as part of a team.
Desirable
- Experience using Sage.
- Experience using CRM or service management software.
Pay: £13.62 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Application question(s):
- Are you currently residing within a commutable distance of Huddersfield?
- Are you comfortable working on-site in Huddersfield according to our required office schedule?
Experience:
- administrative: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
