Please note, this post is only open for current NHS Scotland staff. Any other applications will not be considered.
-
Are you a Business Analyst looking for a role where your work directly supports essential public services?
- Do you enjoy using your analytical skills to shape solutions that make a real difference to people’s lives?
- Are you confident working collaboratively with others to turn ideas into practical, meaningful change?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
We have five regional centres Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
Join NHS 24 as a Business Analyst and be part of a team that plays a vital role in supporting healthcare services across Scotland. In this role, you’ll use your expertise to understand business needs and translate them into effective technology solutions that help deliver safe, efficient and high-quality services for patients and colleagues alike.
You’ll work closely with a wide range of stakeholders, taking a collaborative approach to problem-solving and helping to shape systems and processes that underpin services used by thousands of people every day. This is a fantastic opportunity to bring your skills into a purpose-driven environment where your work will have real impact.
Key Responsibilities
-
Working closely with teams across the organisation to understand needs and identify opportunities for improvement
- Gathering and analysing requirements, turning them into clear and structured documentation
- Supporting the design and development of systems and processes that align with organisational goals
- Carrying out analysis to understand the impact of change on people, processes and technology
- Producing high-quality documentation including requirements specifications and process models
- Collaborating with stakeholders, partners and suppliers to shape and deliver effective solutions
- Contributing to business cases, procurement activity and evaluation of potential solutions
- Ensuring solutions are aligned with strategy, standards and long-term service needs
Successful Applicant will:
-
Significant experience of core Business Analyst experience (requirements capture, analysis & documentation).
-
Specialist knowledge of structured IT design methodologies and notations, e.g. UML.
- Specialist knowledge regarding data modelling, requirements capture, process design, requirements analysis, functional specifications, high-level design.
- Vendor management skills, procurement experience and package/product evaluation.
- Extensive resource management planning, risk and issue management and reporting skills.
- Contact or customer service centre or Healthcare Industry work experience as a Business Analyst.
- Written and verbal communication skills and be an experienced negotiator/facilitator with the ability to influence others.
- Degree or equivalent level of education supplemented by specialist courses in business analysis and data modelling, requirements analysis, business planning, procurement.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 6 £43,231 - £52,679 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Job Pack and Person Specification Form for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.
