The NetSuite Administrator is a detail-oriented and proactive role to manage and support our global NetSuite environment.
This role will focus heavily on handling support tickets from multiple countries, ensuring timely resolution, system optimization, along with ensuring a consistent user experience across regions.
Manage and resolve NetSuite support tickets from users across multiple countries.
Prioritise, categorise, and track tickets using the Rayner ticketing system.
Ensure SLAs are met for response and resolution times.
Act as the primary point of contact for NetSuite-related issues globally.
Log tickets with Oracle NetSuite tickets when required and manage the issues though to resolution.
Maintain and configure NetSuite (roles, permissions, workflows, forms, dashboards).
Monitor system performance and troubleshoot issues.
Perform regular system audits and ensure data integrity.
Monitor and resolve integration system issues.
Provide functional support to end users across Finance, Operations, and other departments.
Deliver user training and create documentation tailored for different regions.
Collaborate with stakeholders from different countries to understand business requirements.
Handle localization needs (tax rules, currencies, subsidiaries, languages).
Ensure consistent processes while accommodating regional differences
Identify recurring issues and propose system improvements.
Work with developers or partners on customizations and integrations.
Support testing and deployment of new features and updates.
Lead/assist with data migration during country rollout projects.
Ensure system usage aligns with company policies and regional regulations.
Maintain proper documentation of configurations and changes.
