THE OPPORTUNITY:
Are you passionate about data, customer impact, and bringing solutions to life on-site with customers? Avantor is looking for a data-driven, customer-facing PMO Manager who enjoys shaping customer journeys and travelling to support successful implementations.
PMO Manager - can be based anywhere in Europe
Role Purpose
The PMO Manager is responsible for driving operational excellence across the organisation by overseeing strategic projects, leading customer and group analytics, supporting pricing governance, and ensuring successful implementation of new contracts and renewals. This role provides centralised project management oversight, ensuring that initiatives are delivered on time, within scope, and aligned with business priorities.
MAJOR JOB DUTIES AND RESPONSIBILITIES
1. Project Management & Delivery
- Lead and manage end‑to‑end project delivery for new contracts, customer onboarding, and contract renewals.
- Develop project plans, timelines, and resource allocations, ensuring cross-functional alignment across Sales, Operations, Finance, and Customer Service.
- Monitor project milestones, proactively manage risks and dependencies, and ensure transparent communication with internal and external stakeholders.
- Facilitate project governance routines, including steering committees, status reviews, and project reporting.
2. Group & Customer Analytics
- Own the creation and distribution of customer and group-level analytics, including performance dashboards, KPI reporting, and trend analysis.
- Work closely with Commercial, Finance, and Operations teams to interpret insights and support data-driven decision-making.
- Ensure accuracy, consistency, and relevance of all analytical outputs across the business.
- Drive continuous improvement of analytics frameworks, reporting tools, and data visualisation standards.
3. Pricing Support & Governance
- Collaborate with Commercial and Finance teams to support pricing models, cost analyses, and margin evaluation.
- Provide analytical insights to guide pricing decisions for new proposals, renewals, and strategic initiatives.
- Maintain frameworks for pricing governance, ensuring documentation, consistency, and alignment with company strategy.
4. Implementation Management
- Lead the implementation process for new customer solutions, ensuring successful operational rollout and transition into BAU.
- Coordinate cross-functional teams to deliver system setup, process mapping, testing, and training.
- Track implementation progress and escalate risks or delays proactively.
- Ensure a seamless customer experience throughout the implementation lifecycle.
5. Strategic Initiatives & Continuous Improvement
- Manage and track key business initiatives, ensuring alignment with organisational objectives and measurable outcomes.
- Drive process improvement activities aimed at enhancing efficiency, data integrity, and customer experience.
- Support leadership with initiative prioritisation, ROI assessment, and project pipeline management.
- Develop PMO methodologies, templates, and tools to standardise processes and improve delivery consistency.
6. Reporting & Performance Tracking
- Produce high-quality reports for senior leadership, including KPI dashboards, project updates, risks/issues logs, and operational reviews.
- Maintain a centralised tracking system for all projects, initiatives, and commercial activities.
- Ensure transparency and accountability across the organisation through structured reporting and communication cadence.
Skills & Experience Required
- Strong background in project management (PMP/Prince2 certification desirable).
- Proven experience in PMO, commercial operations, analytics, or business management.
- Advanced analytical skills; proficiency in Excel, Power BI, or similar reporting tools.
- Experience with pricing models and commercial frameworks (advantageous).
- Excellent communication, stakeholder management, and organisational skills.
- Ability to manage multiple complex projects simultaneously.
- Strong problem-solving skills with a proactive, solutions-oriented mindset.
Personal Attributes
- Highly organised with strong attention to detail.
- Confident managing diverse stakeholders and facilitating cross-functional collaboration.
- Comfortable operating in a fast-moving environment with changing priorities.
- Results-driven with a passion for continuous improvement.
#LI-Remote
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
