Membership Administrator
Full time
Closing date: 31.07.26
Salary: £ 23132.20 per annum
We also offer 26 days’ annual leave (+ public holidays) on starting, matched pension contributions up to 5 percent, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services.
Location: Our office is based near Stoneleigh in Warwickshire. We typically work there 2–3 days a week, with flexibility to work remotely. You’re also welcome to work in the office more frequently.
Hours: Our usual full-time hours are 35 a week — with an early finish on a Friday! We offer other flexible work options, such as compressed hours, which we’re happy to discuss.
What you’ll be doing:
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Be the first point of contact for telephone and email enquiries, providing excellent responses and customer service in responding to membership queries.
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Actively selling the British Horse Society through listening to customer requirements and presenting appropriate information on the Charity, its services and the benefits of membership to help others enjoy their life with horses.
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A high degree of accuracy is required as you will be dealing with payments of Direct Debits, cash and credit cards; data inputting and general and insurance queries.
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Using a CRM system to Input and update information on membership records. Creating new contacts and adding membership packages as well as maintaining market and customer information.
What you won’t be doing:
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Dealing with the same queries day in day out!
This is a great role for you if:
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You have an excellent customer service attitude
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You are enthusiastic and self-motivated but with outstanding team-working skills
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You have excellent IT skills and a confident using Microsoft and databases
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You have a high degree of accuracy and attention to detail
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You are a strong communicator both written and verbally
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You have previous experience in customer service, equine, Charity, membership, insurance or sales
We’re excited that you’re thinking about applying to British Horse Society. To help you make the strongest impression, here are a few friendly tips:
- AI tools can be handy, but they don’t always hit the mark when it comes to the specific stuff we’re looking for
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We really want to hear your voice — your experiences, your skills and what makes you, well, you!
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If you lean too much on AI-generated content, your application might end up sounding a bit generic — and that could hurt your chances.
So, keep it real, keep it personal and show us what you’re all about.
For further details on this and other opportunities, please visit bhs.org.uk.
British Horse Society is committed to achieving equity for all current and prospective employees and doesn’t condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all employees.
We strongly encourage suitably experienced people from a wide range of backgrounds to apply.
Only suitable candidates will be contacted directly about this position. We won’t store or process the data of candidates for longer than is necessary for the recruitment process.
