Join a vibrant community pub hotel where exceptional hospitality meets local warmth in West London's dynamic hospitality scene
Assistant Manager - Pub & Hotel
- Salary of £27,000 - £30,000 + performance bonus
- Career progression opportunities
- Ongoing training and development
- Staff discounts and perks
- A supportive, energetic working environment
A vibrant, community-led pub hotel in West London, combining the warmth of a local with the standards of a high-performing hospitality business. With a busy bar, quality food offer, and a well-run rooms operation, we pride ourselves on delivering exceptional guest experiences in a lively, fast-paced environment.
The Role
We're looking for a confident and hands-on Assistant Manager to support the day-to-day running of the pub and hotel. This is a dynamic role ideal for someone who thrives under pressure, leads from the front, and understands both wet-led pub operations and rooms/hotel management.
You will play a key role in leading the team, driving performance, and building strong ties within the local community.
Key Responsibilities
Operations
- Support the General Manager in delivering smooth day-to-day operations
- Lead shifts across bar, restaurant, and rooms
- Ensure high standards of service, cleanliness, and compliance
- Manage stock, cellar standards, and cost controls
- Handle guest feedback, complaints, and resolutions professionally
Rooms & Accommodation
- Oversee bookings, occupancy, and front desk operations
- Ensure rooms are maintained to high standards and guest-ready
- Work closely with housekeeping to drive consistency
- Monitor performance and support revenue optimisation
Team Leadership
- Train, motivate, and develop team members
- Lead by example in a fast-paced environment
- Support recruitment and onboarding
- Build a positive, high-performing team culture
Community Engagement
- Develop strong relationships with local residents and businesses
- Support events, promotions, and community initiatives
- Be a visible and welcoming presence within the pub
About You
- Experience as a Supervisor or Assistant Manager in a busy pub, bar, or hotel
- Strong rooms experience (pub with rooms, hotel, or B&B)
- Thrives in fast-paced, high-volume environments
- A natural leader with excellent communication skills
- Passionate about hospitality and guest experience
- Organised, proactive, and hands-on
- Commercially aware with a problem-solving mindset
INDFOH
