An opportunity has arisen for an enthusiastic individual to join the Westminster Community Independence Service. You will provide high-level daily office support across the three pathways, Urgent Community Response, Home First, and Rehab, while contributing ideas and supporting projects to improve and develop the service.
You will need to have the ability to work independently as well as within the team when required. You will be an approachable and friendly person who is able to work in a busy environment, with a varied range needs and demands, someone who reacts well under pressure, can be trusted to get tasks done quickly and who is capable of adapting to fast changing situation.
The post holder will liaise closely with other administration staff within the service (across the Tri-borough), other administrators from other areas across the Trust and external agencies as required.
Provide administrative / office support to the CIS Multi-disciplinary teams.
To facilitate effective communication by providing and receiving information within the team and by providing timely and accurate messages and information
Exercise judgment when dealing with enquiries, analyse and resolve problems where required and within scope of role
Plan and prioritise own workload
When required to service meetings including preparing appropriate papers and taking and transcribing minutes
Be involved in and contribute ideas to project work aimed at improving the service.
Respond quickly and effectively to staff needs and requests.
Help and manage IT related issues
Help with the induction and set up of new staff members
Help ensure clinical supplies are managed and ordered
To provide general support as required within the CIS and to assist/support/cover other CIS administrative staff and cover their meetings where required, including diary management, and organising meetings
Collect and collate timely and accurate statistical data as required for auditing purposes producing reports from the data as required.
Central and North West London NHS Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friends, family, carers, and also other staff members.
As a member of the clinical team, we expect you to show COMPASSION , contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
Professional Responsibilities:
To be aware of all necessary quality standards and performance measures relevant for the post and ensure they are adhered to.
Maintain a high standard of confidentiality at all times.
To take part in team/service Meetings.
To be proficient and confident in the use of Microsoft packages, including Word, PowerPoint, Excel.
To maintain a flexible, positive and professional attitude in line with CNWL’s Trust Values and Expected Standards of Behaviour at Work policy.
To take responsibility for your own learning and development and attend relevant courses and conferences in agreement with the Head of CIS
Personal Responsibilities
Maintain the highest standards of care and service, taking responsibility not only for the support you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole.
Take responsibility for attending and participating in all mandatory and essential training to ensure the safe and efficient functioning of the Trust and/or safety and wellbeing of other staff and the people for whom you provide services.
Be familiar with and comply with Trust policies for infection prevention and control and hand hygiene in order to reduce the spread of healthcare- associated infections. This will include a requirement to attend mandatory training in Infection Prevention and Control and to be compliant with all measures known to be effective in reducing healthcare-associated infections, including correct uniform and dress code policy, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps.
