Join a dedicated team providing essential 24/7 support services to council tenants and vulnerable residents in your community.
Contract to start ASAP until 31-12-26 with a possible extension.
Responsibilities:
- Managing the team - to lead, manage and support a team delivering customer facing services 24/7 to Council tenants and other users of the Lifeline Service. Manage rotas, ensure that workloads are effectively managed, providing guidance and support on procedural and policy matters, making key decisions on day-to-day operational issues.
- Managing performance - develop staff and manage their performance to ensure key performance indicators are achieved and challenged, implementing change to improve performance as required.
- Monitor performance to ensure all aspects of the service are working effectively and undertake ad-hoc benchmarking of the service to establish value for money.
- Collate reports for the Independent Living Manager and senior management as required. Proactively engage with customers to gain feedback and improve the service.
- Develop new or revised operating procedures for the team and update these as appropriate to reflect changes in the working or legislative environment.
- Train staff on new or revised operating procedures or Council policies as required.
- Develop and maintain effective relationships with other Council officers and teams; representatives of outside agencies and contractors including social care, third sector agencies and other relevant agencies, to ensure effective solutions are agreed to provide a quality service to customers.
- Identify areas of improvement within the service and training needs for staff.
- Develop and manage a training programme for staff, including the induction of new staff, to ensure business needs are met and staff are appropriately trained across all areas of the service. Work with the Independent Living Manager to look for ways to improve efficiency within the service, through new ways of working and the introduction of new technology.
- Promote the services to existing and potential customers.
- Ensure the safety of residents in sheltered schemes is maintained, through sheltered living officers providing regular fire safety inspections at agreed frequencies and ensuring timely completion of actions arising.
- Responsible for the management of the in-house cleaning service and associated budget, to sheltered schemes and community centres.
- When required, provide cover for Lifeline team members ensuring a high level of customer service is maintained.
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
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Pay: £17.85 per hour
Work Location: In person
