Contract Administrator
FULL TIME – 40 HOURS
Salary: Competitive (Subject to knowledge and experience)
Location: Fleet
About Corrigenda Ltd
Corrigenda is a trusted provider of facilities management and building maintenance services across the South of England. With a strong reputation for reliability, quality, and personal service, we’ve proudly supported public and private sector clients for over two decades.
As part of the Apleona Group, a leading European real estate and facility management organisation, we combine local expertise with the strength and innovation of a major international group. This partnership enhances our ability to deliver smarter, more sustainable solutions, while staying true to our core values of professionalism, respect, and long-term commitment.
Joining Corrigenda means becoming part of a team that values traditional craftsmanship, invests in its people, and looks ahead to a bright, innovative future in facilities management.
Job summary
This role involves coordinating and managing customer service requests and acting as first line support for clients via telephone, email and online portals. The Contract Administrator will ensure that queries are responded to in a timely manner, as well as providing great customer service to our clients. The Contract Administrator is also a key contact for engineers to assist in queries and resolve issues that may arise in a friendly and professional manner.
Key Responsibilities include (but not limited to)
· Initial handling and logging of various client requests via telephone, email or online portals.
· Answering the phone in a timely manner and directing calls / taking messages accordingly.
· Liaise with and provide feedback to customers on the progress of jobs.
· Liaise with external contractors.
· Generating jobs on the Corrigenda CAFM system.
· Relaying instructions to engineers and collating details of works in progress.
· Processing and inputting worksheet information correctly onto our system.
· Liaise with contract managers and engineers to ensure effective communication.
· To contribute to implementing new working methods and actively participate in continuous improvement.
· Updating client portals.
· Raise and issue purchase orders for materials and subcontractors.
· Assist with arranging site access & appointment bookings with clients.
· Other general administrative duties.
· Assist with other work activities when required and provide team cover during holidays/sickness.
Knowledge, Experience and Skills
Essential
· Previous experience dealing with customer queries.
· Excellent written and verbal communication skills.
· Ability to achieve high levels of customer satisfaction.
· Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently.
· Attention to detail.
· IT Literate with strong Microsoft Word, Excel skills and knowledge.
· A minimum of C/4 grade in English and Math (or equivalent).
Desirable
· Previous experience working in a front-line customer advisor / helpdesk role.
· Experience in using client databases for call handling and task logging.
Benefit Package
· Competitive Salary
· Annual Salary Review
· Overtime Opportunities
· 31 days holiday inclusive of bank holidays
· Extensive Learning & Development opportunities, including opportunities for progression.
· Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
· Bupa Cashplan - benefits covered include dental, optical, physiotherapy and a health & wellbeing.
· Enrolment into our pension scheme
· Refer a friend reward scheme – worth £750 per referral
Corrigenda are proud to be an equal opportunities employer. We are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status. Join us to be part of a diverse workforce that values collaboration, growth, and opportunity for all.
Due to the volume of applications, we receive, please be aware that if you do not hear from us within 2 weeks, your application would have been unsuccessful.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
- Company pension
- Referral programme
Work Location: In person
